"But my dog only pees here, here and here!"

[Old Coastie]

"So, why clean the whole carpet?"

Best answer (non profane) wins a great big ol' bag of "yay."

I'll tell you what I said later.

 

[Able 1]

I break out the black light and hydrosensor.. And say "and here,and here, and here"!

 

[Lee Stockwell]

Like just washing the skid marks and not the whole underwear.

 

[Sierra Clean Care]

I had a lady say that her 3 little rat dogs don't pee in the house..... I broke out the black light, and showed her over 500...... Then she said that I was doing it to embarrass her..... Well, no, you embarrassed yourself.........

 

[WillS]

Cleaned a rental home with cat urine in one area of the carpet, wasn't to horribly saturated but smelt! A week later customer calls and says she still smells cat urine. We check with black light on carpet no urine in that spot, do the nose to ground smell test and nothing. Took the black light up her wall and cat spray all over the place. People don't realize the odor is coming from their bed skirts, tile, baseboards, everywhere these pets are peeing on!

 

[steve_64]

Somebody wake Jimmy up...

 

[Larry Cobb]

But it's only one spot . . .
About 2.5 feet long
Photo taken with our 8 watt UV spotlight and UV filter.

 

[Sierra Clean Care]

But it's only one spot . . . View attachment 68699

Yup, love the black light leopard print......$$$$$

 

[Chris Howell]

Gotta love it when there's so much dog urine that it bleaches out the color!

This lady said the same thing… "My little dog would never pee on the carpet. I think the spots are from my boys sitting on the carpet with their wet bathing suits. Must be chlorine from the pool."

Ummm..... then why does your house reek like dog urine?

We had to do a full room dye to fix the problem.

 

[Jimmy L]

Using the "Black Light of Shame" probably has cost me more jobs over the years.

 

[Old Coastie]

But it's only one spot . . . View attachment 68699
About 2.5 feet long
Photo taken with our 8 watt UV spotlight and UV filter.

Looks like the Paw Patrol had a big party.

 

[Bruce Humphrey]

If a customer tells me their little dogs don't pee on the carpet then as far as I'm concerned they don't. I'll ask if they want the carpet deodorized and go from there.

 

[Old Coastie]

What do you do when the customer tells you the last guy cleaned twice, but it still smells, then wonders why you want to charge for treating more than a few square feet?

 

[Nate The Great]

You simply say, LOOKY HERE, A PET THAT DOESN'T PISS IN THE HOUSE IS A PET THAT IS KEPT OUTDOORS... You smell piss, because something did it... Denial is not a river in Egypt....

 

[Cleanworks]

I tell them the last guy must have peed on the carpet.

 

[Old Coastie]

Actually, I think the last guy went above and beyond. We had a good chat on the phone the other day.

Wednesday I'll do what I can, including ozone treatment for the air ducts.

 

[Mikey P]

Using the "Black Light of Shame" probably has cost me more jobs over the years.

especially if they are moving in.



"Now way can we live on that, we'll just replace it but thanks for your time, can I pay you something for coming out?

 

[Lee Stockwell]

I'm annoyed at the clients who buy their own UV light, and thus can never be satisfied that their carpets are usable.

 

[Steve Lawrence]

I trust you are experienced with ozone and will kick out the occupants, plants, animals, and any other items that could be affected during the process.

 

[Steve Lawrence]

Actually, I think the last guy went above and beyond. We had a good chat on the phone the other day.

Wednesday I'll do what I can, including ozone treatment for the air ducts.

 

[Steve Lawrence]

kripes, my brain is lame.

 

[Old Coastie]

No prob, Steve. And, yup.

 

[Cleanworks]

Gotta love it when there's so much dog urine that it bleaches out the color!

This lady said the same thing… "My little dog would never pee on the carpet. I think the spots are from my boys sitting on the carpet with their wet bathing suits. Must be chlorine from the pool."

Ummm..... then why does your house reek like dog urine?

We had to do a full room dye to fix the problem.

View attachment 68700

View attachment 68702

View attachment 68703

View attachment 68704

Chris, with that amount of urine in the room, I am curious as to what kind of urine removal treatments did you provide to the carpet, pad and floor? How much did you charge for the urine decontamination? How much for the color repair? Was it worth it? Looks like that carpet is bordered by hardwood. I am just wondering if it would have a better solution just to replace the carpet.

 

[Sierra Clean Care]

If a customer tells me their little dogs don't pee on the carpet then as far as I'm concerned they don't. I'll ask if they want the carpet deodorized and go from there.

Yes, but, 3 days later they call you back and ask why there are spots all over the place..... Then you explain to them that it's the pet stains re wicking..... Then they go next door to bit about it, then the bank, then the grocery store, then the hair salon, oh, and don't forget about FB...... That's why I have them sign off on declining pet treatment...... It's bitten me more than once..... It's like peeing the bed, and only washing the sheets.....

 

[Old Coastie]

Jeff, even if they signed in blood, won't they still go crabbing about it?

 

[Sierra Clean Care]

Jeff, even if they signed in blood, won't they still go crabbing about it?

I do agree with that. I've found If people are made aware of it, and sign off on it, it at least helps to mitigate it. It cuts the callbacks down 80-90%........ I think they feel to embarrassed to call back.....

 

[Jamesh921]

Gotta love it when there's so much dog urine that it bleaches out the color!

This lady said the same thing… "My little dog would never pee on the carpet. I think the spots are from my boys sitting on the carpet with their wet bathing suits. Must be chlorine from the pool."

Ummm..... then why does your house reek like dog urine?

We had to do a full room dye to fix the problem.


I find it sad that people would rather BLAME their CHILDREN than believe that their pets would pee in the house.

 

[Chris Howell]

Chris, with that amount of urine in the room, I am curious as to what kind of urine removal treatments did you provide to the carpet, pad and floor? How much did you charge for the urine decontamination? How much for the color repair? Was it worth it? Looks like that carpet is bordered by hardwood. I am just wondering if it would have a better solution just to replace the carpet.

We normally charge $1.50 per square foot for residential dyeing services. If the carpet has urine contamination we charge $2.00 per square foot.

It was a high grade of carpet that was in excellent structural condition. Just had bleaching from the dog urine, so there was no reason to replace it and it would've been significantly more money to do so.

 

[Jimmy L]

I wonder how many have never called back for future service regarding their continuing pet issues and thus blaming you for not solving it.

 

[Zion Carpet Cleaning]

I did a job yesterday for a lady that had 5 dachshunds, and "only a couple" pee spots. The smell slapped you in the face as soon as you walked in. The lady had been living in the house for 3 months with 5 dogs that weren't potty trained but still didn't think her dogs did it. The carpet lit up under the black light and there was less carpet that hadn't been peed on than carpet with pee on it.