I have had very few adjusters argue my invoicing. On just about every line item I justify it with a sentence tying it to
the
IICRC/ANSI S500. I let them know in a very nice way" hey,live by Xactimate,die by Xactimate,I don't make the rules".
I then tell them the cost of my Pollution insurance and that to protect my ass,I AM going to follow ALL protocols.
"If your company ALL%$^^,wants to write the protocol and take full responsibility fine. Could you please have
your lawyers contact mine to settle the wording?" NEVER have I had an adjuster take me up on the offer.
I believe the "secret"is to be educated,letting the adjuster know in a nice way,that YOU are the professional.
Show it in your posture,your voice and confidence. In my area there are lots of young adjusters.Last year they
sold mortgages,this year its adjusting next year it will be something else........He isn't telling me what to
charge or how to dry,trust me. I then charge every allowable item in Xactimate. I also find the majority of
older adjusters know just enough to be dangerous.Knowing a LITTLE here and there about cracked windshields,
trees on a house,painting,carpentry,etc. does not qualify him in my book to tell me how to dry or which Xactimate
items he is going to allow.........he just gets to pay my bill........period.