C
Carpet Dude
Guest
or at the least schedule for an inspection?
It's been said judgement about you is made through first impressions, appearance/behavior....but when you get the call from a first time potential customer is your speech and knowledge about their cleaning concerns, polished enough to either book the job or a least set up an inspection?
I find that a good number of my 1st time callers they have no knowledge of what to look for in a cleaner. Most have no glue were to begin to search other then phone book, web search or they saw your name number somewhere. They become impressed with your technical talk of fiber cleaning.
Do you fumble and learn from your speech mistakes?
Do you hold a phone script and read and follow it?
Or are you so well polished that the caller books with you and searches no more? (I had a caller book this morning, I was the 1st cleaner he called)
It's been said judgement about you is made through first impressions, appearance/behavior....but when you get the call from a first time potential customer is your speech and knowledge about their cleaning concerns, polished enough to either book the job or a least set up an inspection?
I find that a good number of my 1st time callers they have no knowledge of what to look for in a cleaner. Most have no glue were to begin to search other then phone book, web search or they saw your name number somewhere. They become impressed with your technical talk of fiber cleaning.
Do you fumble and learn from your speech mistakes?
Do you hold a phone script and read and follow it?
Or are you so well polished that the caller books with you and searches no more? (I had a caller book this morning, I was the 1st cleaner he called)