KevinL
Supportive Member
how much do you charge if you go to a water extraction and there isn't enough water to extract so you just put a blower under carpet for a couple of days?? Thanks.
Hey Chavez and other wdr guys
- Thread starter KevinL
- Start date
Desk Jockey
Member
Hey Kevin!
None if we don't extract. 90% of the time we will even if the home or business tells us they already have. Drying time can be much more costly that a few minutes extracting. We want to remove all we physically before we let the equipment do its thing.
Its a judgment call if we don't extract because we don't believe we can improve what they (homeowner or janitorial staff) then it better dry fast or I'm on the tech's for extending the pain of the insured.
$65.00 min charge for the TM.
None if we don't extract. 90% of the time we will even if the home or business tells us they already have. Drying time can be much more costly that a few minutes extracting. We want to remove all we physically before we let the equipment do its thing.
Its a judgment call if we don't extract because we don't believe we can improve what they (homeowner or janitorial staff) then it better dry fast or I'm on the tech's for extending the pain of the insured.
$65.00 min charge for the TM.
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dealtimeman
Everyday is Saturday.
You need to charge for the, trip charge, anti microbial, and the fan rental.
GeneMiller
Member
I never understood the trip charge unless its after hours. Your basically charging because they are saying I want to give you money now.
Gene
Gene
Desk Jockey
Member
Yes, I agree they are paying money for emergency services rendered now.
We can usually get to your site within 60-minutes of your call. That charge offsets some of those costs associated with delivering emergency service regardless of the time of day.
We can usually get to your site within 60-minutes of your call. That charge offsets some of those costs associated with delivering emergency service regardless of the time of day.
dealtimeman
Everyday is Saturday.
peace of mind doesn't come cheap. "WE ARE NOT THE RED CROSS" we only exist a company to earn a profit.
if you ever transform into an emergency services company or even start shifting a majority or your resources to emergency like work we have done, you will see the overhead and related operational cost involved.
ambulances aren't cheap for a reason. i will say i think ambulances take their "costs" to another level using the excuse that they are saving lives, and after all what is a life worth but as an emergency company we are always on call just waiting (having resources like trucks, equipment and personnel), ready to go all the time. we don't save lives but we try hard to save property and what ever property can't be saved wholly we mitigate damage to it inn whatever way we can.
and that cost money.
the same way if a pipe breaks at your house and you need a plumber now, please don't think he is going to charge regular rates, as he has to cover cost associated with a call that is either not scheduled and has no resources assigned or is not within normal biz hours and ones compensations for time is increased by the inconvenience. it all comes down to buying someones time and skill set along with any other cost invoked plus an additional motivating bonus.
if you ever transform into an emergency services company or even start shifting a majority or your resources to emergency like work we have done, you will see the overhead and related operational cost involved.
ambulances aren't cheap for a reason. i will say i think ambulances take their "costs" to another level using the excuse that they are saving lives, and after all what is a life worth but as an emergency company we are always on call just waiting (having resources like trucks, equipment and personnel), ready to go all the time. we don't save lives but we try hard to save property and what ever property can't be saved wholly we mitigate damage to it inn whatever way we can.
and that cost money.
the same way if a pipe breaks at your house and you need a plumber now, please don't think he is going to charge regular rates, as he has to cover cost associated with a call that is either not scheduled and has no resources assigned or is not within normal biz hours and ones compensations for time is increased by the inconvenience. it all comes down to buying someones time and skill set along with any other cost invoked plus an additional motivating bonus.
KevinL
Supportive Member
Maybe I wasn't clear on what we Did do. WE moved several pieces of furniture, removed closet door, pulled carpet back to place blower, set up customers dehu, returned next day to check moisture, returned next day to remove blower, relay carpet and replace furniture and closet door. 3 trips with 2 men. Not exactly doing nothing. She's a realtor and about freaked when I gave her a bill for $200.
amygeorge
Supportive Member
She must not be a very “smart” realtor… Two trips and all that work - $200 is well worth it. How many times have you followed behind a plumber that was there less than 15 minutes and he charged $125?
Desk Jockey
Member
"Using the excuse they are saving lives?"
Dude "they are" saving lives!
Dude "they are" saving lives!
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Desk Jockey
Member
Maybe I wasn't clear. If we didn't extract we don't charge for it. But yes we charge for everything else we do.
She balked at $200.00
She's not your customer, your services are generally going to be at least double that at a minimum.
ruff
Member
Wow. She bulked at the $200.00 bill?
My question is: With all these trips, how do you even make a profit at that price?
Desk Jockey
Member
Many years ago when I felt we needed to justify our rates we would hand out a printed sheet. Now? I don't give a rats ass, they either want us and see a value in our service or they don't. Which is fine too, I'd rather not process work for someone only later to have a complaint about price. 
We haven't handed these out in a decade but most of it still applies.
<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]-->
We haven't handed these out in a decade but most of it still applies.
<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]-->
[FONT="]Good Service Doesn’t Just Happen By Accident! [/FONT]
[FONT="] [/FONT]
Properly restoring water damage homes & business’s can get costly depending on several factors. All of these factors below and more must be considered, just to get the Emergency Response Team there prepared to handle the job. We provide a 24 hour, 7-days a week, 365-days a year, service ready to respond within an hour’s notice. Providing this unique type of service does require us to charge a rate commensurate with prompt reliable service.
Hiring, training and motivating our employee’s has always been the best way of delivering superior service; retaining them starts with good pay and benefits. We are careful whom we choose to employ; hiring those that we ourselves would feel comfortable with in our own home or business. While it’s true we could pay less and hire less qualified workers, we just wouldn’t feel comfortable sending them to your job.
The longer water sits it increases the chance for more areas to be affected. Drywall can absorb and trap moisture, while carpet, rugs, and pad will delaminate and dyes may bleed or run. After 48-hours mold spores, always present in our environment will find the time and food source they need to grow. Molds and mildew will deteriorate organic building materials and your personal belongings. Once mold growth gets a foothold in your building the result is the characteristic musty odor and related health symptoms, such as sneezing, watery eyes, difficulty breathing, headaches, and allergic reactions.
It takes experience, “know how”, trained personnel, and a commitment to provide a responsible level of care… when water or fire damage strike, doesn’t it make sense to call the professionals at Chavez Restoration & Cleaning? We have been serving the property and business owners and public agencies of Northeast Kansas for over three decades.
We inventory over 300 hundred (300) pieces of drying equipment, much of which is not in use everyday, so rental rates must include taxes, insurance, and warehouse space to store it.
[h=1]Don’t Judge Our Charges Only By The Time A Technician Spends On Your Site![/h] When our technician knocks on your door, many costs have been incurred to get them there prepared to do the job right the first time…Factors affecting costs include but are not limited to:
Insurance- Trucks, Liability, Fire, Theft, Property, Worker’s Compensation
Safety OSHA Compliance- Personnel Protection Equipment (P.P.E.) & Training
Regular Training, Instruction, & Certification in Water & Fire Damage Restoration
Moisture Detection & Inspection equipment
Truck Maintenance & Operation, Gas, Oil, and Tires etc.
Vehicles Fully Stocked & Equipped with tools and accessories
Extraction Units Truck Mounted 32-Hp extractors
[h=1]Turbo Dryers, Dehumidifiers-trucks carry enough equipment for several jobs[/h] Communication Equipment-Cellular phones, pagers, 2-way radios
Taxes- Income, Property, Business, Social Security, Unemployment Compensation
Drying Rooms, Warehouse, Offices & 18,000 sq.ft. Climate Controlled, Security/ Monitored Facility
Specialized Restoration Equipment Desiccant Dehumidifiers, Axial Fans, Turbo Vents
Utilities-Phone, lights, water, heat
Office equipment- computers, fax machine, copier
Business Expense –Accounting & Bookkeeping, Legal etc.
Employee Benefits –Health, Disability, Vacation, Uniforms
Administrative & Office support personnel & Customer Service Reps.
Office Supplies Stationary & Postage
Quality Control & Continuing Education (CEC’s)[FONT="] [/FONT]
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dealtimeman
Everyday is Saturday.
"Using the excuse they are saving lives?"
Dude "they are" saving lives!
The saving lives part was not a question, it was a statement. And yes I believe ambulances charge too much most of the time, but sometimes in those situations that are critical they are priceless.
dealtimeman
Everyday is Saturday.
Many years ago when I felt we needed to justify our rates we would hand out a printed sheet. Now? I don't give a rats ass, they either want us and see a value in our service or they don't. Which is fine too, I'd rather not process work for someone only later to have a complaint about price.
We haven't handed these out in a decade but most of it still applies.
<!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]-->
I actually use that on the back of our direction of pay/work authorization letter.
Desk Jockey
Member
Good place for it.
I know you say its "yours" too, don't you?
I know you say its "yours" too, don't you?
Captain America
Member
Say bro,
Everything is open for pricing in this bus....
What do others charge in your area?..gotta be competitive...
If that realtor bumps you work every week..nock some of the price off make her happy. IMO...
Homes are higher...empty rentals are less..realtors are lesser....apts are less per foot...hotels are the cheapest......
I clean. All of them but do the cheapest in the. Winter when no one else calls.
Hotels and apts are dirt cheap.. 5$ per room....but I still make 50$ an hour including travel and setup....? ( central texas)
By the time you figure drive set up on homes....it may not be much more than that....
Ex. 2 hour house cleaning...200$... Will be 4 hours w drive setup talking to customer..drying with fan...still 50$ hour
The cap
TomKing
Supportive Member
The trip charge is built in to cover your office over head and paper work.
I charge the following on small jobs
ESRVD or ESRV trip charge,
NN min labor charge
DRY, NAFAN>> DHM>> equipment rentals
LAB monitoring time
FCC min carpet cleaning charge
FCCP protectant
Xactimate was set up by smarter people than myself why not use it?
I charge the following on small jobs
ESRVD or ESRV trip charge,
NN min labor charge
DRY, NAFAN>> DHM>> equipment rentals
LAB monitoring time
FCC min carpet cleaning charge
FCCP protectant
Xactimate was set up by smarter people than myself why not use it?
Most tiny jobs like that are headaches if you don't explain to them exactly what needs to be done, give them a ballpark, and have them sign off your work authorization before doing any work. Also take a deposit/deductible, especially for people paying out of pocket.
We have a "pricing considerations" form that we go over w/ the client, it gives an example of what some charges could be for a job like this....we than explain in a given 100 square feet room there could be 2-4 air movers alone @ $X of dollars per air mover for 3-4 days, they have X amount of rooms, etc etc, and that is just for air movers alone.
This way they know this is not a "carpet cleaning pricing", and yes it will cost more than their $500 bucks deductible.
We have a "pricing considerations" form that we go over w/ the client, it gives an example of what some charges could be for a job like this....we than explain in a given 100 square feet room there could be 2-4 air movers alone @ $X of dollars per air mover for 3-4 days, they have X amount of rooms, etc etc, and that is just for air movers alone.
This way they know this is not a "carpet cleaning pricing", and yes it will cost more than their $500 bucks deductible.
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