My assistant is a hermit and she has a real issue with communicating. She goes to anxiety therapy twice a week. It's a real issue for me because I'm big on communication. She tells me I'm too needy, but I see it as I'm the captain of the ship and I need confirmation of follow-up that my messages are being processed. I'll send a text and it takes hours for a response. She would not tell me when new jobs were booked. They would just magically pop up on my schedule and surprise me. So now I've made it super easy for her. I told her to just text me a period "." to let me know a job was booked. I need knowing jobs are coming in for my mental health and overall moral and to keep me me from making verbal plans with other customers or my wife. Texting me a simple "." is still proving to be too much for her. As far as logging jobs, she likes to write everything down on a note pad then enter the information into the CRM when she gets off the phone. I've found this leads to many typos and misinformation. I like to enter the information while on the phone with the customer and have directed her to do the same. That way she can read the notes I've made on the customer, like if I have back-listed them because they are a pain in the ass. Or, if they have moved since the last appointment. She can be very difficult. It's hard dealing with a person that only sees black and white and is not flexible and has no sense of business. The only thing constant is change and to be successful you need to have the ability to adapt quickly and move fast. She is very entrenched. I drive her nuts, but in the end I know better. I'm the one responsible for every aspect of my business and I can't afford to fail or tip toe around hurt feelings. So in answer to your question, You can never have too much information. It also needs to be timely. Data, scheduling, and updates need to be entered ASAP. Running a business is like shooting at a moving target. You never know what info you will need next at your fingertips, so it better all be there.