*Ring Ring* Hello?

[Jim Morrison]

Mike's response is along the lines of how I'd respond. I usually ask a lot of clarifying questions before we get to price (reason for cleaning, last time it was done and if not by us, why are you calling us now, any special areas of concerns (spills, pet issues, make up etc) and how we will address them. That in itself usually sends a message to them that we are different, cause the other people don't usually.

I agree Meg, Mike has a way with words! Thanks Mike, I've got your response printed out and will review it with the wife who is kinda new to answering the phone. Perfect reply to people who question pricing!