WillS
Supportive Member
We picked up a 100% 10x12 Wool Area Rug 2 weeks ago from a new customer. This thing was bad. Mold and urine, backside was pretty filthy. The surface fibers were still white in tact and was easy to clean. The backside of the rug where the we always extract out the urine from first before deep cleaning it, we pulled out a full gallon of urine from just half the rug.
Rug is clean back in shape, besides for its tears on the back that were there when picked up. We don't do any repairs on rugs just deep cleaning.
Now the issue.. Have called this customer 3 times to setup a drop off date and have not heard back. We don't have their forwarding address as they were in the process of moving and would normally get it when scheduling the drop off.
What is your policy on keeping these rugs? Do you keep them for 30 days wait the for the customer to call or not, than what? I don't want to be responsible in 3 months with her calling asking where the rug is, when we've already been making repeated attempts to contact. How long do you store it for? Months, Year? This is our first issue with no contact with the customer for drop off.
Rug is clean back in shape, besides for its tears on the back that were there when picked up. We don't do any repairs on rugs just deep cleaning.
Now the issue.. Have called this customer 3 times to setup a drop off date and have not heard back. We don't have their forwarding address as they were in the process of moving and would normally get it when scheduling the drop off.
What is your policy on keeping these rugs? Do you keep them for 30 days wait the for the customer to call or not, than what? I don't want to be responsible in 3 months with her calling asking where the rug is, when we've already been making repeated attempts to contact. How long do you store it for? Months, Year? This is our first issue with no contact with the customer for drop off.