Chet
Member
I would like to know what is the most revenue that you know of that a superstar technician has ever produced for a year? Or that a team of 2 technicians has produced?
A superstar is a technician that has three main skills (Customer service, Cleaning and stain removal, and salesmanship). I put them order of how I value them.
I have a group of technicians that don't think they can upsell much more than they do now and that there is a ceiling of how much they can earn. Our technicians are great with customer service and are very technically skilled, but I think they can earn us and themselves substantially more than they do now. We have a scorecard based pay plan that pays anywhere form 15% to 20% (based on customer service score) on Out The Door work, and 21% or 23% (higher percentage the more you sell) on any up sold work. So the earning potential is 20% OTD and 23% on upsells.
A quote Howard Partridge uses a lot is "What one man can do another man can do". I want to be able to show and prove to our technicians that others have been able t0 dramatically increase the amount they earn by upselling.
I was talking to a technician that claimed that he was able to produce $1,000,000 in revenue and made $160,000 per year. I haven't been able to pin him down on the details yet, but what I want is proof, so our technicians know it is real and obtainable. This amount seems out of touch, but I don't know for sure and that is why I'm asking. Even if he is exaggerating or the revenue generated took a team of 2 technicians our staff would more than double what they earn per year.
A superstar is a technician that has three main skills (Customer service, Cleaning and stain removal, and salesmanship). I put them order of how I value them.
I have a group of technicians that don't think they can upsell much more than they do now and that there is a ceiling of how much they can earn. Our technicians are great with customer service and are very technically skilled, but I think they can earn us and themselves substantially more than they do now. We have a scorecard based pay plan that pays anywhere form 15% to 20% (based on customer service score) on Out The Door work, and 21% or 23% (higher percentage the more you sell) on any up sold work. So the earning potential is 20% OTD and 23% on upsells.
A quote Howard Partridge uses a lot is "What one man can do another man can do". I want to be able to show and prove to our technicians that others have been able t0 dramatically increase the amount they earn by upselling.
I was talking to a technician that claimed that he was able to produce $1,000,000 in revenue and made $160,000 per year. I haven't been able to pin him down on the details yet, but what I want is proof, so our technicians know it is real and obtainable. This amount seems out of touch, but I don't know for sure and that is why I'm asking. Even if he is exaggerating or the revenue generated took a team of 2 technicians our staff would more than double what they earn per year.