Bill Bruders
Supportive Member
Good Morning
I just checked with my IT department and by the end of today we will have a new page on the Sapphire site that will have the manuals for the Vortex machines that were previously on the Vortex website. We will also be posting the tips pages as well. The next item we will be adding moving forward start with a full parts list. This is going to take some time I should have an update in a week but in order to do this we have to go through all of our part numbers and pull just those that are for the Vortex. Unfortunately the parts were not coded by product when the data based was created so it is a manual process. However once we have that done it should make parts sourcing much easier for you. After we have this completed we will be changing our parts sales process by removing distributors from the supply chain so to speak. This will result in lower prices for you as a Vortex owner. Initially ordering will have to be by phone but we are planning to make this an online system by midyear. Next I am working with 2 of the very best truckmount repair facilities in the country to establish Certified Vortex Rebuilder locations for people who either purchase older models and want to have them fully restored and upgraded or for existing customers who what to to the same. These companies will help us supply the best ongoing support for your machines.
As for the current model the 8000Q, we have experienced nothing but problems with the system and its integration into the Isuzu truck. A big part of this is related to new emission system requirements for these types of vehicles which has practically doubled the exhaust temperatures resulting in diverter valve failures. The next issue we have experienced is significant coolant loss problems on these same trucks. Isuzu has been working with us on several solutions and we are hopeful that we have a solution today but after having been in the same situation several times this last year only to have the "fixes" work for a short time and then have the problems return we are very skeptical. This is one of the reasons the site has taken down along with the integration to the Sapphire site. We are not comfortable selling any more units using the Isuzu truck. As for other truck interfaces we don't have any more solutions available today.
What we are working on is a brand new design that provides all the performance of your current V, and then some, without the truck interface and all the complex switching systems that are part of the current and past designs. It is our general opinion that V owners need to do far more equipment maintenance than most other units and definitely more than we feel is both practical and reasonable. Our goal is to provide a super high performance machine that meets your needs but does not break your bank.
Finally I need your help determining what the top parts item are that people need so we can work on having stock available for you as fast as possible. If you can email me at billb@legendbrands.net I can forward the information to Jon Simmons our Customer Relations Manager so he can get things rolling.
Thanks for your help
Bill
I just checked with my IT department and by the end of today we will have a new page on the Sapphire site that will have the manuals for the Vortex machines that were previously on the Vortex website. We will also be posting the tips pages as well. The next item we will be adding moving forward start with a full parts list. This is going to take some time I should have an update in a week but in order to do this we have to go through all of our part numbers and pull just those that are for the Vortex. Unfortunately the parts were not coded by product when the data based was created so it is a manual process. However once we have that done it should make parts sourcing much easier for you. After we have this completed we will be changing our parts sales process by removing distributors from the supply chain so to speak. This will result in lower prices for you as a Vortex owner. Initially ordering will have to be by phone but we are planning to make this an online system by midyear. Next I am working with 2 of the very best truckmount repair facilities in the country to establish Certified Vortex Rebuilder locations for people who either purchase older models and want to have them fully restored and upgraded or for existing customers who what to to the same. These companies will help us supply the best ongoing support for your machines.
As for the current model the 8000Q, we have experienced nothing but problems with the system and its integration into the Isuzu truck. A big part of this is related to new emission system requirements for these types of vehicles which has practically doubled the exhaust temperatures resulting in diverter valve failures. The next issue we have experienced is significant coolant loss problems on these same trucks. Isuzu has been working with us on several solutions and we are hopeful that we have a solution today but after having been in the same situation several times this last year only to have the "fixes" work for a short time and then have the problems return we are very skeptical. This is one of the reasons the site has taken down along with the integration to the Sapphire site. We are not comfortable selling any more units using the Isuzu truck. As for other truck interfaces we don't have any more solutions available today.
What we are working on is a brand new design that provides all the performance of your current V, and then some, without the truck interface and all the complex switching systems that are part of the current and past designs. It is our general opinion that V owners need to do far more equipment maintenance than most other units and definitely more than we feel is both practical and reasonable. Our goal is to provide a super high performance machine that meets your needs but does not break your bank.
Finally I need your help determining what the top parts item are that people need so we can work on having stock available for you as fast as possible. If you can email me at billb@legendbrands.net I can forward the information to Jon Simmons our Customer Relations Manager so he can get things rolling.
Thanks for your help
Bill
