The #1 Cause of Redos is?

[Mikey P]

Going Through The Motions.

I bark at my guys (and myself) when complacency sets in and we treat every cleaning project as what we see on average.

Vacuum, Spray, maybe Scrub and rinse and than life's distractions settle in and we stop noticing the small stuff that come back to bite us in the profit margin.


What are we overlooking and what's distracting us?..


Paying extra attention to where the pets sleep.
Not using the black light.
Vacuuming too fast.
Not rinsing problem areas enough.
Too much pressure.
Not enough pressure.
Not enough flow.
Clogged lint, blower and solution filters.
Not inspecting for clogged jets on every job.
Too much prespray.
Not enough prespray.
Wrong prespray.
Improperly mixed prespray.
Overly boosted prespray.
Wrong rinse.
No rinse.
Not asking the customer what her concerns are.
Water softener not working right.
NOT ENOUGH DRY STROKES.
RPMs and Lift not set correctly.
Not pre-qualifying.
Not leaving a note if no one's home, explaning set stains.
Being too lazy to go to the van for some Fels or Gel.
Worried about getting home or to a freinds house.
Checking social media every 5 minutes, or less.
Listening to music.
Talking on the phone.
Shooting "Hey Guys" videos....

or just lost in thought..

Focus or go back to bed and let someone with the passion take over..

Your customers and your company deserve your full attention.

 

[Lee Stockwell]

What's a REDO? It's been so long....

 

[hogjowl]

For Brady it’s when his ADD is in control and he just forgets something important... like prespraying. Thankfully, this happens much less now than 5 years ago.

For me it’s when my back is killing me and I lose control of my face ... and mouth.

 

[Mikey P]

I had a redo of sorts today.

Military family found a dog hair on the carpet when they moved in.

Insisted carpet and vinyl be recleaned.

I vacuumed and used Saugers rinse only.

1st time in probably ten plus years that I didn't pre spray.

 

[The Great Oz]

90% of ours come from a lack of communication between the tech and the customer. I guess that could be lumped in with complacency.

 

[DAT]

I had a redo of sorts today.

Military family found a dog hair on the carpet when they moved in.

Insisted carpet and vinyl be recleaned.

I vacuumed and used Saugers rinse only.

1st time in probably ten plus years that I didn't pre spray.

How much dog hair?

 

[hogjowl]

Didn’t he say “a dog hair”?

 

[Mikey P]

literally ONE hair.

The management staff was very tight lipped on the whole deal but you could tell they wanted to vent big time.


Prior residents didn't even own a dog, although my $12.00 UV light did detect two areas that looked like peep

 

[Cleanworks]

literally ONE hair.

The management staff was very tight lipped on the whole deal but you could tell they wanted to vent big time.


Prior residents didn't even own a dog, although my $12.00 UV light did detect two areas that looked like peep

How do you know it was a dog hair?

 

[Mikey P]

to her it was a dog hair.


Could have belonged to a Woolly Mammoth or Ken Harris for all I know or care.



Good news is, I get to charge them for my time.

 

[Jimmy L]

Have it DNA tested to prove it was a human pubic hair.

 

[hogjowl]

You’re the only one who’d be interested

 

[Jimmy L]

It would prove them wrong about being a DOG hair ..............DOPE!

 

[Desk Jockey]

I feel the biggest it the home or business owner waiting too long between cleanings. They spend 10 years pounding soil into the carpet and we are expected to remove it in a matter of minutes.

 

[DAT]

Lol that really sucks. I hope that doesn't happen to me..

 

[hogjowl]

With a name like DAT, it’s bound to

 

[Mikey P]

Lol that really sucks. I hope that doesn't happen to me..

I charged $420 to first time and $340 to go over it again.


I hope it happens every week.

 

[Cleanworks]

I charged $420 to first time and $340 to go over it again.


I hope it happens every week.

If there was only one dog hair and they had it there in their hand, what was the problem?

 

[Mikey P]

What was the problem?

Im guessing allergies.


She was not home today so I really aint sure.

 

[DAT]

I charged $420 to first time and $340 to go over it again.


I hope it happens every week.

Oh that is good. I thought ya meant redos like you had to do work again for no charge. Nvm then. Good for you!

 

[Hack Attack]

Last time I got asked to do a redo was the property manager insisted I couldn't of cleaned it because it was dry the next day when she checked.. property managers don't like them or pretend too

 

[dealtimeman]

Haven’t Had a redo in years.

But this thread comes up and boom a damn redo!!!!!

 

[dealtimeman]

 

[dealtimeman]

Looked great when I was done.

Then this happens next day.

What would have you have done to correct?

 

[dealtimeman]

Think back I should I should’ve just mixed some all fiber rinse in a spray bottle 1 part all fiber to 3 parts water and just ragged it out.

Pretty sure that would have worked.

 

[Desk Jockey]

What wicked back? Piss?

 

[Mikey P]

Oh that is good. I thought ya meant redos like you had to do work again for no charge. Nvm then. Good for you!

Well yes, I do mean redos in general, not this fluke dog hair singular occurence

 

[dealtimeman]

I’m thinking it was some of the gallons of either guini pig piss, cat piss, or dog piss as they had all and at the same time.

Surprisingly enough there was no foul odor before or after completion of job.

I just burned through the spots with some peroxide in a sprayer bottle. Spray let sit a few minutes and wipe excess away.

 

[DAT]

My #1 causes for redo is rookie mistakes.

 

[Magic One]

A hair in Alabama would be called pig hair..