So a John Doe left me a 1 star Google review almost 3 years ago. He used this guy that has a mini van with a sign with $99 on it and pars on the corner. His company name is Pro caret care and mine is Procare carpet & tile cleaning. I have responded to this review and flagged it, reported it. multiple times to only have google remove my response then bump it to the top of the reviews. They say it does not fall within the guide lines to remove every time I get a response from them. Is there any thing else I can do?
If it's a REALLY bad review I'd consider deleting the listing and starting over(creating a new one). If you don't have a lot of reviews to begin with it's not a tremendously bad idea.
Keep in mine if you delete the listing it wont be a fast process(months) to get a new one up and running. When we moved I think it took like 3 weeks just to get the old listing take n down.
More than likely you won't get a top spot back right away if you do delete. It will take time to work your way back to first page of local listings.
And yes, his name is extremely similar to yours. If this is a huge issue maybe "Louis' procare carpet cleaning" etc... might be in your future.
Good luck.
I'd for sure try the person in the yelp review, like Fred said.