Krause carpet warranty

[Cleanworks]

I was doing a commercial job today where a lady wanted her suite cleaned as I am doing the building. First thing she pulls out is her Krause warranty for her stain resistant nylon carpet. She wants it done by the book to preserve her warranty. I have powerburst mixed for cleaning the commercial carpet, technically, that would void the warranty. I ended up rescheduling her so we can do it properly at aprox double the price. She has multiple cat vomit stains on the carpet. I had to point out in the warranty where they are not covered. Most of the time, I don't think these warranties are worth the paper they are written on.

 

[Jim Pemberton]

They aren't, but in your customers' mind, they are.

If they even think you didn't use the "right stuff", they would look for trouble. I find such people could find fly feces in a bottle of pepper.

I guess for twice the price you won't feel badly about going back.

And good move on pointing out the cat vomit stain. I went back and forth with the technical people at one of the better recognized carpet mills over a declined warranty for cat vomit. They absolutely would not consider it a claim for the people who had the carpet.

 

[Sierra Clean Care]

‘I find these people could find fly feces in a bottle of pepper’....
Yup, did one first thing this AM.
This is the second visit to the home in 2 months.
First visit, I assume was to ‘feel ya out’ as a company, and see if we were up to her standards.
Guess we passed the test, as soon as I left, just before getting to the next appointment, my office called, and told me she called and booked her husbands office building, and 3 rentals they own up the ski hill..
SWEET....

 

[revitalize]

Good news Krauss no longer sells broadloom carpet. "Most of the time, I don't think these warranties are worth the paper they are written on." That statement is so spot on. We own a retail flooring store also and I had one of regional managers tell me, "The mills look at us like we are insane when we put in a claim where the carpet is more than 3 years old." There are also a million loopholes for the mills to get out of the warranty. The new thing in manufacturer warranty is 10 and 25 year non-prorated warranties, think Triexta and Shaw's new Bellera polyester.

 

[Jim Pemberton]

The new thing in manufacturer warranty is 10 and 25 year non-prorated warranties, think Triexta and Shaw's new Bellera polyester.

Putting any kind of performance warranty on that stuff is like having a life insurance policy for a fruit fly

 

[revitalize]

I just want to wait 10 years and submit a claim on the carpet to make them waste their $4-500 on an inspection. The mills are always willing to hang the retailers and cleaners out to dry. It could be my little bit of revenge. I suspect they would start putting the onus on the customers to pay for the inspection.