Gonna charge you more,

[steamron]

Let's say you go to a job, 2 rooms and a hall, you quoted $110.00

You get there and it smells like a wet smelly dog. They did not mention the smell and they think that a cleaning will solve the smell.
Do you just do a regular cleaning or do you break out the special sauce and charge more?

Just wondering.

 

[hogjowl]

I discuss it with them and do what they decide.

 

[BIG WOOD]

I’d just do it at the quoted price unless there’s dog urine everywhere.

The wet dog smell is normally just the oils from the hair which just need a heavier spray of your juice you use after a good vacuuming. The job doesn’t seem big enough to worry about making an extra $30

 

[FB7777]

I'd do what Matt says

Then get into my 1993 Bane Clene Chevy G20 and drive to my next job listening to Bon Jovi's new Slippery when Wet Cassette

 

[hogjowl]

Boyle’s close enough to Canada to have their humor

 

[BIG WOOD]

What smart ass Boyle is saying is you need to tell them a higher price first, so you don't have to up it.

 

[steve_64]

What smart ass Boyle is saying is you need to tell them a higher price first, so you don't have to up it.

Is that how you handle red stains too?

I have no problem upping charges when I'm not informed of certain issues. Even if I fail to ask.

I find wet dog odor harder to remove than the urine.

 

[hogjowl]

Yes, dog odor is tough

 

[Cleanworks]

Boyle’s close enough to Canada to have their humor

Almost as funny as me. Funnier looking anyway.

 

[BIG WOOD]

Is that how you handle red stains too?

I have no problem upping charges when I'm not informed of certain issues. Even if I fail to ask.

I find wet dog odor harder to remove than the urine.

Red stains are totally different if they’re more than one or two spots.

 

[steve_64]

Red stains are totally different if they’re more than one or two spots.

Just messing with ya.

But it's the same to me. I won't clean odors for free or red stains and I won't attempt it at a lower price because the customer will always feel shorted if the attempt fails. And you will be the guy who didn't get it out.

Charge accordingly or walk. Or do it cheap but clean it as though they paid for it so you are not that guy.

 

[Nomad74]

I’d just do it at the quoted price unless there’s dog urine everywhere.

The wet dog smell is normally just the oils from the hair which just need a heavier spray of your juice you use after a good vacuuming. The job doesn’t seem big enough to worry about making an extra $30

Says the guy who doesn't use a rinse.

 

[BIG WOOD]

BOOOOOOOO

 

[Jim Williams]

I would add a few ounces of fresh scent Odorcide and double up on the Cobbs Powermax and let her rip. After a thorough vacuuming of course. No extra charge.

 

[sassyotto]

first, if the price was only discussed over the phone, it should be clearly stated as an ESTIMATE, not a QUOTE. A quote is when you go to the jobsite and see exactly what you are dealing with.

If you discuss price over the phone, you need to make a list of questions to ask prior to giving the price (Odors, stains, etc, etc etc) or clearly state that the price is for cleaning only and does not include specialty spot or odor removal.

If you give $30 of work for free on each job, what have you lost over a year?

 

[DAT]

If you give $30 of work for free on each job, what have you lost over a year?

20k at least

 

[Andy]

They are paying for your time, will it take you longer to do the job? Or will you just need to use different cleaners?