Mikey P
Administrator

So all the answers so far are "it's the lady's fault" "the grout's old, that's not your problem" "bad install" etc etc...
My opinion it IS the cleaners fault. We as professionals that are supposed to pre-inspect and when we see loose and damage grout we have two options. One, offer to clean it and blow it all out and repair it AND tell them that up front and give them an estimate that they agree to OR, two, clean it in a way that's not going to suck the grout out so you can go a VLM or use the world's greatest carpet cleaning glide adapter which does not lock down on the floor and like every other hard surface wand and spinner tool...
Right Marty?