Jack May
That Kiwi
What NOT to do when you're doing repairs :shock:
I was called by this client to clean her lounge room 'while it's empty'.
I get there this morning. The whole lounge room is totally bare. She had booked a repair for an iron mark with a carpet retailer that doesn't send me any work.
They told her that she would have to have the room clear of any furniture. She spent an entire day shifting the stuff. She is late fifties and lives alone and no family in the same town.
They came in yesterday, spent two hours and charged her 177.75 (that's $158 + tax) and left this mess
She only had the one mat, and they used the whole thing for 4 attempts before they got it to this stage and ran out of mat and decided this was as good as it ever was going to get.
I wasn't going to say anything but she caught me checking it out and asked my thoughts on it. I opened my big trap and said too much letting her know that I could have done it for 2/3 of that price, be in and out in 3/4 hour and she wouldn't have had to shift a single piece of furniture.
Guess who's on my list for some mailers 8) with some very good before and after photos :?:
In actually asked her if she had any over and I would have done a freebe for her but they left nothing. I still offered to try and clean it up a little for her but she said that she was disputing the invoice so didn't want another contractor touching it yet or at least until after the manager had seen his tech's handy work.
Makes you sick doesn't it?
John
John
I was called by this client to clean her lounge room 'while it's empty'.
I get there this morning. The whole lounge room is totally bare. She had booked a repair for an iron mark with a carpet retailer that doesn't send me any work.
They told her that she would have to have the room clear of any furniture. She spent an entire day shifting the stuff. She is late fifties and lives alone and no family in the same town.
They came in yesterday, spent two hours and charged her 177.75 (that's $158 + tax) and left this mess
She only had the one mat, and they used the whole thing for 4 attempts before they got it to this stage and ran out of mat and decided this was as good as it ever was going to get.
I wasn't going to say anything but she caught me checking it out and asked my thoughts on it. I opened my big trap and said too much letting her know that I could have done it for 2/3 of that price, be in and out in 3/4 hour and she wouldn't have had to shift a single piece of furniture.
Guess who's on my list for some mailers 8) with some very good before and after photos :?:
In actually asked her if she had any over and I would have done a freebe for her but they left nothing. I still offered to try and clean it up a little for her but she said that she was disputing the invoice so didn't want another contractor touching it yet or at least until after the manager had seen his tech's handy work.
Makes you sick doesn't it?
John
John