The way our pricing is set up I need to ask how many rooms, hallways, and stairs, whether they want the furniture moved or just the traffic lanes cleaned, if there’s pet urine in the carpet, and where the property is located. If the house is a vacation home by the lake, I ask what the carpet is made of just in case it’s wool. I’ve only had that once, but the lake people have lots of wool area rugs. If they answer all of these questions I can give an accurate estimate unless there’s pet urine involved. If there is, I give them a base price without extraction, explain how we price extraction, and set the job up as a quote/clean where the tech inspects with the UV light when they get there, discuss the customer’s options with them, quote a price, and the customer decides then whether to go ahead with the service. 99% of the time they do, they just aren’t always prepared to believe their animals are peeing in the house, even when they see it for themselves.