Wow!
"The company website states that they send a state of the art, mobile cleaning unit. Technicians are certified and have ownership in the company. I was sent an outsourced individual that was in a broken down, white van. This person now has access to my home. This individual pulled into my garage and scraped my garage door. I’ve provided pictures to boss optima. When I went in the next day, approximately 15 hours later, the floor was sticky and I left footy prints in the sticky substance. I called to express my frustrations and concerns. Boss optima then informed this outsourced person that I was unhappy. This person, that is not a boss optima technician, went back to my property and let themselves into my house. I did not give them consent to do so. My 11 year old daughter was on her way home from school. I informed bossoptima that I was calling the police because I feared for my daughters safety. I was lied to about the services that they provide. The website is a total lie. I have spoken to a few different individuals who have told me the owner will be contacting me but he has yet to do so. I take great measures to ensure my daughter and my own safety. I really thought I was hiring a precessional in a state of the art mobile cleaning unit. I now have sticky floors. I do not want them to send another outsourced technician to my home. They violated my safety and trust. I respectfully request a Full refund for false advertising and violation of personal safety. They did not provide the service I had paid for. I hope that someone in the company sees this and has the humility to understand the gravity of the situation. Please do the right thing. "