10/7 9PM EST - Joe Monster- Tour the new Service Monster Mobile App

[FB19087]

Tune in for an early preview of ServiceMonster Mobile 3!

ServiceMonster Development has been hard at work building a brand new mobile app for you, and they're looking for your feedback! Join ServiceMonster CEO Joe Kowalski as he chats with Mike Pailliotet of Mikey's Board about its features and functionality.

The feature-rich native iOS and Android app is the first of its kind, and will enable you to run your entire business from your smartphone. Once the app is ready, it will be available in both the Apple and Android app stores.

• Customer and Order Management
•Credit Card Processing
• Scheduling
• Customer Signature Capture
•...and Much More!

 

[PrimaDonna]

Yay...can't wait for this one!

 

[Tony Wilson]

will it be recorded so I can listen later? Have to work tonight

 

[Mikey P]

Yes

 

[jkowalski]

Thanks everyone!!

 

[Mikey P]

I already scored $17,544 worth of crap off Amazon tonight..

 

[Mikey P]

$23,098..

 

[joey895]

Is the recording up somewhere?

 

[Mikey P]

tomorrow most likely

 

[Russ T.]

Can't wait to check it out. I'm picky and a sucker for a well designed and USEFUL app.

 

[FB19087]

 

[renegade_cowboy]

Nice.. the interface with the mobile 2 was in much need of an update and one of my biggest dislikes wit this software.. Kudos to service monster for coming out with a functional app interface.

Is service monster creating any API to other software?

I need software that can manage call logs.. lets me know call times, record calls, notes, call back alerts, and other reports with that feature. Also bring up the customers account automatically when the customer calls.

Also looking at having my email incorporated with my CRM so emails can be tagged with that account.. so when it's brought up, all correspondence will be shown.

Is an online scheduler or customer surveys or gps tracking or facebook link through crm coming out with a new update?

Thanks in advance

 

[jkowalski]

We have an amazing API that's available to all Enterprise clients.

Screen pop will be a SM6 feature but you'll need a phone system that can launch web pages from an inbound call.

Also SM6 call flows will be greatly improved.

We have SMTP services un the marketplace for tighter email integration.

Social media is a big part if SM6, you already have a few online scheduling options in the marketplace, and GPS will be fed back to SM from the new App.

 

[renegade_cowboy]

We have an amazing API that's available to all Enterprise clients.

Screen pop will be a SM6 feature but you'll need a phone system that can launch web pages from an inbound call.

Also SM6 call flows will be greatly improved.

We have SMTP services un the marketplace for tighter email integration.

Social media is a big part if SM6, you already have a few online scheduling options in the marketplace, and GPS will be fed back to SM from the new App.

Do you have a link for the SM marketplace?

What about twilio or callinize for the phone system integration?

Thanks

 

[jkowalski]

Marketplace is in SM5. Just log in and click the Marketplace tab.

 

[jkowalski]

Both twilio and callinize have CTI integration so yes.

 

[Mikey P]

Joe do you talk to your wife with that mouf?

 

[jkowalski]

Only when we're googling...

 

[Mikey P]

its down right vulgar.

 

[renegade_cowboy]

Congratulations on the new update, this is really a massive update for you guys. I will check out the marketplace..

 

[jkowalski]

Thanks! I'm so excited. But Mobile3, as powerful as it is, is an "app" compared to SM6. Q2-2016 Like whoa...

Revolutionized CRM
Reengineered Marketing
Game Changing Scheduling

 

[Newman]

Suggestion Box for SM 6 desktop:

Please consider the possibility of uploading all updated customer data into quickbooks

I used SM for quite a while before I realized that updates to the customer information was not being uploaded into quickbooks. If my customer moved or changed / added addresses or phone numbers this information stops at SM and now I have many nearly impossible to track errors in my QB customer database.

 

[jkowalski]

I'll make sure David takes a look at this in SM5 as we are retooling QB import to include QB online. Due before Thanksgiving.