370.1.5
- Thread starter Mikey P
- Start date
Awesome!! But to be expected from the King. 
Larry Cobb
Member
From a 1.5" wand . . . .
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,372
It isnt a real review. customers dont brag about your "state of the art" equipment.
You told them what to say.
You told them what to say.
Mikey P
Administrator
not a word.
I'm disappointed that you think I would do so..
I'm disappointed that you think I would do so..
Jim Pemberton
MB Exclusive.
- Joined
- Oct 7, 2006
- Messages
- 12,575
- Name
- Jim Pemberton
Cleaning customers are a lot more formerly educated and "worldly wise" than ever before. I get a number of calls from people double checking on things they were told by their carpet cleaner, and I never cease to be amazed at how much more research consumers do about cleaning today than they did even ten years ago.
I'm not at all surprised that Mike's customer said "state of the art"...they ask and say things even more "industry specific" than that when they call me.
I think though that "autocorrect" made her look a little "dumb" with "dis repaired" when I'm sure she meant "despaired".
If Mikey had written it, he couldn't have resisted some inside "snark" somewhere in the message. He just can't help himself....
I'm not at all surprised that Mike's customer said "state of the art"...they ask and say things even more "industry specific" than that when they call me.
I think though that "autocorrect" made her look a little "dumb" with "dis repaired" when I'm sure she meant "despaired".
If Mikey had written it, he couldn't have resisted some inside "snark" somewhere in the message. He just can't help himself....
Mikey P
Administrator
Her husband was there. He works for weights and measure for the state.
He knows a fine rig when he sees one.
He knows a fine rig when he sees one.
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,372
Just looked like she was coached to me.
Mikey P
Administrator
not in any way shape or form.
I'm testing fire storm right now,
i also got some of the dinge away products to try out.
SamIam
Member
He didn't tell them what to say he just reinterated, STATE OF THE ART 100x or so.
and did a kick arse job.
Mikey P
Administrator
I hate that term.
steve_64
Member
- Joined
- Aug 11, 2012
- Messages
- 13,372
Me too and I just dont see mrs phifff saying it ynless like sam said or you coached her. But maybe the mr helped her write it.Mikey Post: 4411924 said:
Mikey P
Administrator
I don't think he did. But he was checking out all the gadgets
SamIam
Member
How about spared no expense?
SamIam
Member
By the way I was totally joking.
Kevin B
Member
We have a percentage of our customers that know our equipment is a true part of the results you get. They also know its not all there is, because companies like STanley exist
Nampa Carpet Cleaning
Member
Firestorm is good stuff. A lot of good chemicals out there. I have just been buying whats on sale. I just picked up 4 cases of Fission $68 per case free shipping
Loren Egland
Member
I just found out last week that I have a Yelp review. My first one!
Kellie Hiler
Member
Actually, customers ask me all the time if we have state of the art, updated equipment because they have had cleaners show up in ratty trucks with a porty. Or the carpets were left too wet and researched how it could've happened.
It's amazing how many customers actually do their research and hire someone based on that research. I know I won't hire someone to come into my home without researching everything I can about them and what to expect.
I had a customer ask me what equipment I run, I told him Prochem he looked at me and said the last guy had a Ninja. Those are fun! $20 tip on that one..
Barry-QDCC
Supportive Member
I'll be interested in seeing whether or not if that review gets filtered since that looks like it is her first review.
Mikey P
Administrator
It will..
Kellie Hiler
Member
I'm probably going to be crucified for saying this lol...but it's never stopped me before so here goes. For the first 3-4 years of cleaning carpet I used a 1.5 wand with a 25' whip hose, and did a great job cleaning carpet. I know it is not ideal in terms of air flow, but if you take your time and use good product, pre-agitate, heat, the works, it does just fine. I wish I could do it now as it's much easier to maneuver 1.5 hose. If only I could do it with the Zipper or at least the RV 360i.... Sigh.
Last edited by a moderator:
Mikey P
Administrator
Kellie Hiler
Member
Dumb question alert......AT?
Kellie Hiler
Member
Do you ask your customers to leave a review for you?
