Let me tell the story about how I first got exposed to
Vortex.
Troy Shwackhammer, Shawn’s then PR man sent me an unsolicited brochure in the mail. It was a real beauty. Thick card stock, bold impressive colors and graphics, lots of quotes and charts promising me how my company would go to the next level if I bought this $76K Carpet Cleaning van. The tag line “Don’t let your competitors beat you to it, be the first in your area to own the World’s Most Powerful Cleaning Machine” worked like a charm.. Anyone who looked at this marketing and the ads in the trade rags would be convinced that
Vortex just had to be a multimillion dollar company ran out of a 200,00 ft, 6 bay factory in Sandy Utah.
I remember sitting on a beach in Kauai reading this ad (and some other magazines and mail I brought along) and asking Paula what she thought. At the time I was a single trucker with too much work and getting tired of the lack luster performance of my
Butler van/machine. Paula did the math and it made financial sense. Since I had recently had a helper for a while due to a broken ankle so we saw the benefit of added help.Chris Mutteries was a big influence on my decision as well. He could not say enough about the benefits of a true dual wand machine.
I believe we placed the order in early September. I was promised a delivery date a month out. When I told Steve Kaufman (who owns Proline, the nation’s largest
Prochem disty) about my purchase he told me straight up that I was making a big mistake. He said he knew for a fact that
Vortex had no financial backing and was going out of business soon. Steve has always done right by me so I called Shawn York right away and he laughed at the allegations, he said money was a plenty but they were in the process of switching manufacturers. He talked up FMI’s reputation and promised me I would be getting a much better machine than
AeroTech could ever produce. I knew nothing about Shawn’s history with
AT or the other two manufacturers at the time. I was somewhat relived that I would only have to drive to Portland Oregon to pick up my V instead of Utah. Shawn can be a very charming and persuasive story teller and he got me hook, line and sinker in regards to the financial strength of his “company”
Another two people warned me about
Vortex’s credibility before I picked mine up as well. Demien Lucero and Louise Brasher had gone out to Sandy to demo a
Vortex about a year and a half prior. They were greeted by Shawn at some remote location and were taken in Shawn’s car to a local job site where a
Vortex was being used. They never saw the Aero Tech facility for some reason and for some other strange reason the 45 minute drive to the job site only took ten minutes to get them back to their car. :shock: Shawn must have been a Taxi Cab driver in his prior life. They left unimpressed enough to not buy a machine.
I went through with my truck purchase but did not pick it up until late December of 2004. Delay after delay. So my helper and I flew up to Portland and got picked up at the airport by Shawn and the Chief Big Wig at FMI. When we pulled into the very impressive factory I see MY
Vortex sitting there 90% assembled. Never ran, never tested. I was surprised to say the least. What the hell was I doing there? Turns out I was not number two but the number one Guinea pig. I should have made them fly us home and then back in two weeks after they worked out all of the very many bugs that I ended up finding myself. They busted ass getting it ready for me to take it. We ran it for two hours at a employees home and I had to hit the road to get to my booked week of work 1300 miles away.
This was my second firsthand exposure to Shawn’s dishonesty.
At this point I’ll turn it back to Shawn to give his side of the story. Next I deal with every thing that has gone wrong with the machine that was suppose to last a life time.