merryfield
Member
- Joined
- Jan 19, 2009
- Messages
- 1
I am posting here to share the experience I had with Accelerated Truckmounts so that any other unsuspecting soul is spared the grief my wife and I have been through in the past year.
Before ordering a machine from Duane Oxley, I did my research.
On every forum I visited, I got the same message: Duane Oxley is very knowledgeable and a man of good repute. I even emailed several former clients, and was assured that Duane was a man of integrity.
Nevertheless, handing over nearly $20,000 to a complete stranger in another country did leave me feeling nervous.
To cut a long story short, I ordered a Dominator Truckmount System in November 2009, and paid for it in full.
I was told by Duane that the system could built in 3 days and crated in 2 more, with the target date for shipping being December 18, 2009.
December 2009 came and went, and so did January and Febuary 2010.
By March 2010, I was starting to get anxious. After two weeks of being unable to contact Duane I posted a thread on the *** asking if anyone could help me get in touch with him.
When Duane finally responded to me, I told him that I was tired of the excuses and wanted to know the real reason for the delays.
Duane responded by telling me that in January 2010 a company had come to him in a ‘frenzy’ wanting 4 custom machines built immediately. He told me that he decided to take the order on because it would help the growth of his business. Unbeknown to me, he then put my order on the back burner.
Again more months passed, and excuses for more delays kept coming.
In July 2010, the machine finally arrived, and it has been sitting in my driveway ever since.
Why? Because after Duane had shipped the system, he informed me that he had not included all the parts that make the system complete and operable. Duane promised that he would air freight them to me and I would have them within 5 days.
Among the missing parts are filters for the vacuum recovery box, the solution hose reel and a number of other parts that were paid for in full when the system was ordered.
That was in July 2010. It is now October 2010, almost a full year after the equipment was ordered and paid for, and I still don’t have those parts.
It is obvious that a lot of people think very highly of Mr Oxley, and we are happy for those who have never had a nightmare experience like ours.
Before ordering a machine from Duane Oxley, I did my research.
On every forum I visited, I got the same message: Duane Oxley is very knowledgeable and a man of good repute. I even emailed several former clients, and was assured that Duane was a man of integrity.
Nevertheless, handing over nearly $20,000 to a complete stranger in another country did leave me feeling nervous.
To cut a long story short, I ordered a Dominator Truckmount System in November 2009, and paid for it in full.
I was told by Duane that the system could built in 3 days and crated in 2 more, with the target date for shipping being December 18, 2009.
December 2009 came and went, and so did January and Febuary 2010.
By March 2010, I was starting to get anxious. After two weeks of being unable to contact Duane I posted a thread on the *** asking if anyone could help me get in touch with him.
When Duane finally responded to me, I told him that I was tired of the excuses and wanted to know the real reason for the delays.
Duane responded by telling me that in January 2010 a company had come to him in a ‘frenzy’ wanting 4 custom machines built immediately. He told me that he decided to take the order on because it would help the growth of his business. Unbeknown to me, he then put my order on the back burner.
Again more months passed, and excuses for more delays kept coming.
In July 2010, the machine finally arrived, and it has been sitting in my driveway ever since.
Why? Because after Duane had shipped the system, he informed me that he had not included all the parts that make the system complete and operable. Duane promised that he would air freight them to me and I would have them within 5 days.
Among the missing parts are filters for the vacuum recovery box, the solution hose reel and a number of other parts that were paid for in full when the system was ordered.
That was in July 2010. It is now October 2010, almost a full year after the equipment was ordered and paid for, and I still don’t have those parts.
It is obvious that a lot of people think very highly of Mr Oxley, and we are happy for those who have never had a nightmare experience like ours.
