Aero Tech spool

[GeneMiller]

I got the spool today that i won in the auction. I didn't realize it was a factory defect. I have to say I'm a little disappointed in the quality of their work. In its current condition it is unusable. The feet aren't even close to flat, the handle won't turn without hitting on both sides and one bearing is crooked by 3/16. Who ever put the bearing in had to know because he pushed it in crooked to offset the misaligned bracket. Currently they are bidding a job for me but this makes me second guess that. I'll fix it and move on.






Gene

 

[jcooper]

That sucks, Gene.

Thing was like 300 bucks, I was watching that auction. Looked like a nice reel.

 

[Mikey P]

good lord...was the box damaged?


My two reels are perfect.

Sorry Gene, we'll get this fixed.

 

[GeneMiller]

good lord...was the box damaged?


My two reels are perfect.

Sorry Gene, we'll get this fixed.

the box was not damaged. Don't worry I'll fix. Twisted during welding

gene

 

[dealtimeman]

Gene pretty sure one call and they will send you out a new one.

 

[GeneMiller]

I'll let Mike make the call.

gene

 

[dealtimeman]

Looks like somebody dropped the ball, but they will fix this for you, of that i am sure.

 

[Aero Tech XT]

Gene, i am sending you out a new hose reel today. There is no question that the one you received has some issues. Please in the future, do not hesitate to let us know of an issue. You will find that we are very focused on customer satisfaction. If a product is received damaged, we do not hesitate taking the proper steps to correct the problem.

 

[FredC]

If I were Gene I would not be satisfied unless a new XT was attached to the replacement reel.

 

[Jeremy N]

The one that I won at MF was perfect.

 

[GeneMiller]

Thanks Jeremy I will.

gene

 

[dealtimeman]

The one that I won at MF was perfect.

Lay off him!

Don't rub it in, you don't see he is upset. My goodness, poeple have feelings you know!

 

[tmdry]

Damm I wanted that reel :*( too.

 

[Jeremy N]

Damm I wanted that reel :*( too.

You can have it$$

 

[GeneMiller]

A new perfect reel arrived today but no xt was attached. Thanks Jeremy and the other one is already on its way back

gene

 

[shadygrady]

GGGsJohn, r u listening.