Hoody
Administrator
Mikey P said:
Ubuntu is a good choice.
and your point is...?
- Thread starter Mikey P
- Start date
Ubuntu is a good choice.
rhino1
Member
Brian R said:
Steve, that says it all I think.
People sometimes believe that carpet cleaning is the most important thing in the world. I'm sure the carpet could wait another day as well.[/quote:3s14kdnm]
Hmmm, I wonder how you would feel if your mechanic was a day or two late fixing your truck because another client wanted their windows tinted in your time slot?
As far as rescheduling - only when really, really necessary. Your customer has taken time off work, packed off the kids & dogs, moved small items, vacuumed, and bragged to all the neighbors you were coming that day. Whimsical rescheduling to grab another $100 or $200 from a previous job is selfish and unprofessional.
Your customer should get to kick you in the balls if you show up 2 hours late.
Mikey P
Administrator
I agree
But in reality we were at the tail end of an agreed to 2 hour window for an ESTIMATE ONLY
topnotchman
Member
- Joined
- Aug 14, 2008
- Messages
- 228
Yeah.. we try our best to be right on the dot on time. I couldn't give a client a 30 minute window, god forbid if I stop and need to eat lunch! We have a 2 hour window. what about an over-chatty customer after your done? I've had some just talk talk talk talk to me about random stuff, its hard to get out of there sometimes.
I've had a couple real anal custy's that I had a firm appointment for 9am, and they were on the phone with me at 9:02am wondering where I was (i was like 4 houses down the street!) yikes.
I've had a couple real anal custy's that I had a firm appointment for 9am, and they were on the phone with me at 9:02am wondering where I was (i was like 4 houses down the street!) yikes.
Brian R
Member
rhino1 said:
Hmmm, I wonder how you would feel if your mechanic was a day or two late fixing your truck because another client wanted their windows tinted in your time slot?
As far as rescheduling - only when really, really necessary. Your customer has taken time off work, packed off the kids & dogs, moved small items, vacuumed, and bragged to all the neighbors you were coming that day. Whimsical rescheduling to grab another $100 or $200 from a previous job is selfish and unprofessional.
Your customer should get to kick you in the balls if you show up 2 hours late.[/quote:1bj1m6lh]
Oh stop it already. Dismount will ya?
I've had companies be late, or not be able to get to me before and you just have to deal with that.
I don't have to drive my carpet to the hospital either.
Sometimes the company just screws me and sometimes they have a legit reason...who am I to judge?
maybe it's my forgiving personallity. :mrgreen:
I expect great customer service from every company I deal with and that includes a "hey, I'm sorry we just couldn't make it" etc.
Some things like a flat tire can be considered more of an "emergency" than a carpet cleaning.
I know, time off work and waiting around and all that but every cleaner should have the wherewithall (is that a word?) to call in plenty of time to give the custy a heads up.
Mikey P
Administrator
pss "Thank you "Full Circle"....for sCrewInG-Up my schedule.."....
Full Circle was in no way at fault here Shorty
joe harper
Member
Mikey P said:pss "Thank you "Full Circle"....for sCrewInG-Up my schedule.."....
Full Circle was in no way at fault here Shorty
Get some Glasses JugHeaD.... :!:
That was my QUOTE.... :roll:
Shorty ALREADY ....."Hates my GuTs"....NO need to FlaMe the Fire... :wink:
