Jim Pemberton
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- Joined
- Oct 7, 2006
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- 12,110
- Name
- Jim Pemberton
I was talking to the owner of a multi truck, high priced/high quality operation in my area.
He noticed a few things that he wanted to discuss with me:
1. His upholstery cleaning volume has 30K in a few years.
2. His upholstery cleaning machines have been sitting in the same place in his warehouse so long it that they have spider webs attaching them to the wall.
3. His customers, when surveyed, said his two best cleaners were routinely turning down anything with an "S" code, and only wiping it with a solvent dampened towel if they insisted it be cleaned.
I will be conducting some training to help bring his guys around, but the problem seems to be a combination of employees being sent to classes but still not upgrading their skills for several years, as well as older and comfortable employees (one guy has been with him over 20 years) getting a bit lazy, perhaps.
Have any of you noticed this with veteran staff? Or yourselves?
He noticed a few things that he wanted to discuss with me:
1. His upholstery cleaning volume has 30K in a few years.
2. His upholstery cleaning machines have been sitting in the same place in his warehouse so long it that they have spider webs attaching them to the wall.
3. His customers, when surveyed, said his two best cleaners were routinely turning down anything with an "S" code, and only wiping it with a solvent dampened towel if they insisted it be cleaned.
I will be conducting some training to help bring his guys around, but the problem seems to be a combination of employees being sent to classes but still not upgrading their skills for several years, as well as older and comfortable employees (one guy has been with him over 20 years) getting a bit lazy, perhaps.
Have any of you noticed this with veteran staff? Or yourselves?