daniel@procarpet
Member
- Joined
- Sep 7, 2008
- Messages
- 3,797
I have been a member of the BBB for the past 5 years. I have a few problems with their system. I have had a few customers make complaints when there was absolutely nothing wrong with the cleaning. Onle lady complained that I left vacuum marks in her carpet. I even groomed the carpet afterwards but this was a thick pile and I tried explaining to her that running a vacuum over the carpet would do the same thing. The BBB dismissed the complaint, but the complaint still registered against my business and stays on record for three years.
Another situation was a guy when I first started cleaning. My price was low 3 areas for 49 dollars for a basic cleaning and 15 dollars each additional area. He elected to have the basic clean. I cleaned one large room about 450 sq ft that I counted double, two bedrooms and a hallway. I charged him 79 dollars for 5 areas and he made a complaint that the price should have been 49 dollars. I was livid when the bbb sent me a letter. I told them if you are not smart enough to figure this one out then I don't wat to be a member. They closed the complaint as resolved but again the complaint still went against my business for 3 years.
They also let obvious bait and switch companies or the biggest hacks join.
I can see being a member if you advertise, but since I am referral only should I drop the bbb or continue with it. I will say I have had quite a few customers check to see if I was a member. I plan on doing some fliers and people may check to see if I am a member. I personally think it is a waste of money (360 dollars) that could be spent on something better like a new upholstery tool.
Another situation was a guy when I first started cleaning. My price was low 3 areas for 49 dollars for a basic cleaning and 15 dollars each additional area. He elected to have the basic clean. I cleaned one large room about 450 sq ft that I counted double, two bedrooms and a hallway. I charged him 79 dollars for 5 areas and he made a complaint that the price should have been 49 dollars. I was livid when the bbb sent me a letter. I told them if you are not smart enough to figure this one out then I don't wat to be a member. They closed the complaint as resolved but again the complaint still went against my business for 3 years.
They also let obvious bait and switch companies or the biggest hacks join.
I can see being a member if you advertise, but since I am referral only should I drop the bbb or continue with it. I will say I have had quite a few customers check to see if I was a member. I plan on doing some fliers and people may check to see if I am a member. I personally think it is a waste of money (360 dollars) that could be spent on something better like a new upholstery tool.