booties

[Cleanworks]

"I advise the customer that they can walk on the carpet right away in bare feet" and they fall, then yes, you are at fault'

I can tell you how I know

What do you advise them to wear on wet carpet?

 

[sassyotto]

What do you advise them to wear on wet carpet?

its not so much what I advise them to wear but its more about warning them about the slip hazard of walking on wet carpet onto a hard floor

 

[Cleanworks]

its not so much what I advise them to wear but its more about warning them about the slip hazard of walking on wet carpet onto a hard floor

I always warn them about walking from wet carpet to an adjacent hard surface floor.

 

[Ever-Fresh]

We clean carpets, that is the main objective, yet there is also "the show."

There are things that build value to the customer. Booties imply professionalism. Walking through and cleaning up stray water, grooming the carpets or leaving a "free" bottle of spotter all build value in the mind of the customer.

Go to a Japanese steakhouse where they cook in front of you. You have had better food where there was no "show," and you have certainly paid less for that steak or shrimp at a place where you don't get a show, but they have no problems getting repeat customers.

 

[Cleanworks]

We clean carpets, that is the main objective, yet there is also "the show."

There are things that build value to the customer. Booties imply professionalism. Walking through and cleaning up stray water, grooming the carpets or leaving a "free" bottle of spotter all build value in the mind of the customer.

Go to a Japanese steakhouse where they cook in front of you. You have had better food where there was no "show," and you have certainly paid less for that steak or shrimp at a place where you don't get a show, but they have no problems getting repeat customers.

I wear booties if I have to walk through the area I have cleaned to either groom, apply Protectants or to wipe up any over spray. I keep a flat mop on the truck just for that. I just don't wear booties when cleaning. I will provide them for the customer if they request it but feel they are safer walking in bare feet or clean indoor shoes with synthetic soles. Every customer gets warned about how slippery it can be walking from a presprayed or damp carpet onto an adjacent hard surface.

 

[royalkid]

We clean carpets, that is the main objective, yet there is also "the show."

There are things that build value to the customer. Booties imply professionalism. Walking through and cleaning up stray water, grooming the carpets or leaving a "free" bottle of spotter all build value in the mind of the customer.

Go to a Japanese steakhouse where they cook in front of you. You have had better food where there was no "show," and you have certainly paid less for that steak or shrimp at a place where you don't get a show, but they have no problems getting repeat customers.

Exactly!! For those that use corner guards, I'm sure you've heard (numerous times) how that's the "first time I've seen those". Air-mover on previously cleaned carpet while working on other areas, leaving behind shoe covers, fridge magnet, pen, pocket calendar (1st few months of the year at least) a spotter and bam...custy for life! Obviously, better show up on time, clean cut, clean clothes/shoes and do a good job. But those extra's win em' over big time.