Sierra Clean Care
Member
Ya know Jimmy, I've never thought of it that way. I, like everyone, try hard to retain clients. I do call backs, recall cards, and a few other things. I have a core group of clients that have been using my company(s) for 20-25 years. I find that the ones that don't call back are the one timers, move out etc. they are cheap, try to buckle and dime me for everything. They are the ones I DON'T want to call us back. Yes, their money is green, but their attitude is sour as a lemon. I will go the extra mile for clients that appreciate the quality of work I do for them.I wonder how many have never called back for future service regarding their continuing pet issues and thus blaming you for not solving it.