It's GREAT for Yelp reviews!
Absolutely the WORST! I wish I had checked Yelp first, but sadly I didn't! I received a coupon in the mail for Pro Carpet. Great deal on the coupon, so I called to have the carpet cleaned prior to my move out inspection. Like everyone else has written, they are subcontractors!!! The technician called to let me know he did not know the location of my townhome. I have lived in ATL less than 3 months - I don't know this town very well. I told him I knew one major road by my house, but I didn't know the other cross street. He would have to wait until I could drive to see what the other name was. He asked if I knew where I lived! I should have told him not to come right then!! The guy showed up and in the first room (which I used as a storage room - absolutely no foot traffic) he mentioned how soiled it is! Moved into the living room and I showed him two pet stains. He starts saying, "and one here and one here and one here...". Uh, I know where the stains are in my rug. After the initial walk thru he asked me if the operator had asked if my carpet was berber. NO, no one had asked me that. Instead of their advertised $99 for a full house it was going to be ????. He wasn't sure! He was going to have to call. I heard him call someone and he asked "is this 129, 139 or 149?" Okay, it's 149! Alright at that point, I was really annoyed, but was going to just go w/ it. Then this "technician" starts rambling on about how I need pre -treatment, then treatment for the high traffic areas and then the seal put back on it. I let him give his speech and told him, "hey, I rented this and have lived here less than 3 months!". I need to do a basic cleaning. Guy tries to start arguing w/ me about how it is a waste of money (YES, read the other reviews!). The guy said himself their basic ADVERTISED (which in my case was more than the advertised amount) service is a waste of money! What!?! He has this huge receipt with 5 additional services. I told him the amount was just way too much and I just wanted to do part of the rooms. He counted my closet as a room because it is off the bathroom! The bedroom is 12 x 12, but count the closet seperate! They also wanted to charge me a never before mentioned gas fee! Rip off, Rip off, Rip off! He took the receipt and made huge x marks on everything I said I didn't want. On the bottom of the receipt he wrote customer refuses recommended services. Not responsible for pet odors, soils, and stains w/ this service. WHAT!? I am paying for carpet cleaning! I told him I would pay the amount to clean the house, but I couldn't give that to my property manager. I told him, hey just write me a normal receipt without the attitude. At that point, my blood pressure just went through the roof and I told him to leave. Walked him to the door and GOOD RIDDANCE! I only put up with that much dialogue because I really wanted to close out my townhouse. I will not be disprected like that by some con man. Highly recommend finding a reputible service. This place is a joke!