Kelly said:
Check the thread you sent me jim I think I covered quite a bit
I know. I broke your comments down for you and replied. Of the things you complained about, all of them have been changed for a little while now and have been rectified. Some of your points can and happen to anyone in manufacturing no matter what it is, one of the points was you saying you know better than Dresser Roots and another point you made was completely inaccurate.
So your making issues about things that aren't even relevant anymore.
If you want to hear our complete history within this industry as well, I would be more than happy to explain it to you Kelly. But I will just give you a quick snap shot of the knowledge we have in house.
- Started and owned the largest privately owned carpet cleaning business in Australia for 26 years (this is just out our head office location - not our distributors either)
- Started and owned the largest cleaning supply shop in Australia
- In house here there is a collective industry experience totalling more than 135 years.
- We are very experienced and have built and designed TM's over the years that have used positive displacement blowers, tweaked superchargers and also liquid rings (I am not sure if you have heard or seen these, but they maintain about 22-25" Hg).
- Consult to major (other than PowerClean) manufacturers on TM modifications and designs over the past 12 years.
I don't state these facts Kelly to impress you. I am stating these facts to demonstrate to you that we have a vast knowledge about our industry and the we know what we are talking about.
If I am to understand your comments and your train of thought correctly, am I to conclude that if someone manufacturers something that is sub par at one time, that from that point on, everything they manufacture is sub par?
So, if you give poor customer service to one of your customers
once, that means that every customer that walks into your shop will also receive poor customer service also?
I purchased a V8 Ford XR8 sports saloon over here a few years ago, it had all sorts of issues and was in the repair shop regularly enough to be a annoying. However, times change and they rectified the problems in the new model. However if I were tell tell my mates over here never to buy one because of the issues I had with my earlier, then they find out that new Ford XR8 model doesn't have them issues anymore, I look like a bit of a tool for giving the wrong info. My info was relevant at one stage, but not anymore.
I was talking about a new PowerClean TM, one that you haven't seen, and one that is completely unlike anything they have produced before, and then you negatively comment on it, without seeing it! You assume your correct going on what you have seen on older model machines. Even the existing machines leaving the factory nowadays have got what you talked about rectified. So you made and assumption yet again. :roll:
Jim
p.s. Steve, I know you have pretty thick skin. I have frequented the forums for many years also. 8) Thanks for your reply as well.