harryhides
Member
I have always been leary about cleaning these rugs.
I have seen coffee stains or the customers spotting attempts create a discoloration or color loss.
Even more likely to see damage from urine contamination like color loss.
So my question for the true Ruggies here are:
When pricing a urine contaminated chinese rug -
1/ Do you guarantee stain removal?
2/ If you find that once the urine has been removed that the rug has been bleached do you simply re-color for no charge ?
3/ Can you make the re-colored rug match the rest of the rug when viewed from all angles ?
4/ If you find that it has previously been spotted with a product containing optical brightening agents which becomes apparent after the cleaning what do you do, charge or say to the customer ?
Thanks
I have seen coffee stains or the customers spotting attempts create a discoloration or color loss.
Even more likely to see damage from urine contamination like color loss.
So my question for the true Ruggies here are:
When pricing a urine contaminated chinese rug -
1/ Do you guarantee stain removal?
2/ If you find that once the urine has been removed that the rug has been bleached do you simply re-color for no charge ?
3/ Can you make the re-colored rug match the rest of the rug when viewed from all angles ?
4/ If you find that it has previously been spotted with a product containing optical brightening agents which becomes apparent after the cleaning what do you do, charge or say to the customer ?
Thanks