Client thinks we caused her hand made rug to fade

[Nomad74]

No, it was about 2 months ago, I’ve just been too ashamed to say anything.... even though I really believe it wasn’t my fault.... BUT, I was the last one to touch it, makes it my responsibility....

I don’t believe in that theory. Sometimes people knowingly put you in messed up situations. Like when you clean a rental and try to open the blinds and they fall to the floor because the tenant just lightly placed them in the broken track to make it look good. Or a weak circuit breaker in a house keeps popping after you just cleaned it with your porty. Sorry. That “I’m the last person to touch it” stuff doesn’t fly with me. I had a lady try and get me to pay for the replacement of her wiring.

If I truly mess something up, I take responsibility. But I’m not going to be the fall guy for someone else’s stupidity.

 

[hogjowl]

If you used a porty, you should be ashamed

 

[Nomad74]

If you used a porty, you should be ashamed

I am.

 

[Cleanworks]

If you used a porty, you should be ashamed

He should be proud that he used the right tool for the job, instead of being lazy and encapping it.

 

[The Great Oz]

Just admit that it is lighter than when it left her house.

Lighter by about ten pounds of soil.

 

[clean image]

makes you want to have a "photo room" where lighting is controlled and stationary camer taking "exact " before and afters. with a white backgroud as comparason

 

[The Great Oz]

The key to reducing claims by taking photos is to make sure your customer knows you take them. Keep them from even trying to pull anything rather than proving that you caught them lying.

Crazy people don't care if you have photos because they live in their own reality, but scammers look for easy marks.

 

[KevinL]

If I could get the rug from her we would put it in the same spot as the original before pictures and take pictures from the same angle. The pictures are from the same camera, because all cameras are different.
We do have waivers and she did sign it, but I was posting this situation to make sure I wasn't missing something. If I thought we damaged her rug I would be writing a check, but I don't think there is any problem at all.

She got tired of this ugly rug and she wants you to buy her a new rug.

 

[Jim Pemberton]

She got tired of this ugly rug and she wants you to buy her a new rug.

Unfortunately, this is likely true.

The mendacity of people ceases to surprise me, but continues to sadden me.

 

[FB7777]

I’d call their BS bluff

But that’s me

 

[steve_64]

Keep the rug until paid or the court case is over imo. Having the rug available for the judge would be huge if there is no damage.