Commercial Cleaning Complaint

bensurdi · Feb 24, 2010

We recently encap cleaned a commercial account. There was a few urine stains etc. But overall we were very happy. About 3 weeks later we get an email from the manager saying that they are not pleased with the results and that the urine stains came back.

My first thought is that it is simply that they used the wrong products and left detergent in the carpet which collected soil again. But, I cant be sure. How would you handle this? Would you advise against encap process and only steam cleaning to prevent this from occurring in the future?

They were very pleased with the areas that we steam cleaned...

Thanks

Lee Stockwell · Feb 24, 2010

You know your answer. Do it quickly.

Jeremy · Feb 24, 2010

If you like this account make it right ASAP.

alazo1 · Feb 24, 2010

What kind of business is it?. Is it cgd?. Looks like it may need your tm.

Albert

bensurdi · Feb 24, 2010

Problem is... it would have to be about a 900 foot hose run... and I don't have a portable-

renegade_cowboy · Feb 25, 2010

bensurdi said:
Problem is... it would have to be about a 900 foot hose run... and I don't have a portable-

go rent one from jon don or buy one. there is a ninja for $400 on craigslist. act quick buddy, you dont want to lose the account.

bensurdi · Feb 25, 2010

Is a ninja capable of giving good results? I've never used a portable and have always held off because of the lack of suction and heat.

Motivated · Feb 25, 2010

bensurdi said:
Is a ninja capable of giving good results? I've never used a portable and have always held off because of the lack of suction and heat.

Even with the lack of suction and heat. You should have one just for this type of situation. It will take you longer, but it will get the job done. just allow more dwell time. Good Luck!

renegade_cowboy · Feb 25, 2010

bensurdi said:
Is a ninja capable of giving good results? I've never used a portable and have always held off because of the lack of suction and heat.

Go back to the pie CATT when using a portable. If your going to try and be an elite business you need a portable, they are nothing like a TM but can do just as good of job if you know how to use it.

GRHeacock · Feb 25, 2010

What, if anything, did you use on the urine stains?

What, if anything, did THEY use before you got there?

And yes, a portable can do a good job, just takes longer.

What kind of commercial place has a number of urine stains?

Not common in most offices and stores I know of.

Gary

Bob Foster · Feb 25, 2010

You ask a question about if a Ninja was any good and you and your family has been in the business for how many years?????

Nate The Great · Feb 25, 2010

No portable, and you call yourself a professional? :lol:

Steve Toburen · Feb 25, 2010

Wow, Ben. This can be a straight talking bunch. But you knew that when you posted. Call it tough love.

Island Boy
www.StrategiesForSuccess.com

PS They are right. Fix it and fix it fast. And tell Jerry I said to give you a super deal on a quality portable. You need one.

Derek · Feb 25, 2010

hit the "Spots" with the portable, then go over them with the Cimex and cotton bonnets. now you have TM results at the least somewhat amus

Jeremy · Feb 25, 2010

Situations like this are exactly why we have LOW FOAM Snake Oil. You can flush the spots out and encap with the same jug of juice... Which is handy in vetrinary clinics, hospice facilities, nursing homes & assisted living facilities.

By the way, it's completely compatible with the high foam product & Magic Bullet. DSLF (Double Strength Low Foam) Snake Oil is even a bit stronger than Triple Strength High Foam Snake Oil in the deodorization catagory. We had to lower the amount of surfactant to bring the foam down to an acceptable level & replace the surfactant with more odor nuetralizer...

IF there is an odor issue spray the spots with a spotter mix of DSLF Snake oil (8oz to a QT) and let it dwell for 20-30 min. You need to put enough down to reach the odor source & keep it wet for 20-30 minutes. Extract & bonnet or pad clean to remove as much of the odor source & moisture as possible/reasonable...

Anyway, once you're done cleaning, lightly mist problem spots with 8oz to a qt of DSLF Snake Oil. Groom or pad it in and set a fan especially if you extracted CGD with a porty... There is plenty of polymer present to inhibit wicking but why take chances on a call back.

Gaining customers is great... Keeping customers is even better.

scotty747 · Feb 25, 2010

why does a commercial have pee stains?

Jeremy · Feb 25, 2010

Some facilities that provide care for the elderly can have these things happen regularly... I have a chain of Assisted Living Homes that calls me with a "Code Brown or Code Yellow" every now & then in addition to their regular maintenance program... It's not exactly "glamorous work" but it keeps the lights on & provides a safe, clean enviroment for the residents.

Daycares, vet clinics, hotels that have exceptionally rowdy guests (like the Sheraton Music City) & any office with a "Bring Your Dog to Work Day" (like google) can have issues with this as well.

Steve Toburen · Feb 25, 2010

scotty747 said:
why does a commercial have pee stains?

When ya gotta go ya gotta go.

IB
www.StrategiesForSuccess.com

PS Maybe it is a urology clinic full of over 50 men with enlarged prostates. Not that I would know anything about that. Yeadon might though.

Josh Adler · Feb 25, 2010

lol y is it that Jeremy undstands y theres piss in commercial settings?.....hmmmmm

renegade_cowboy · Feb 25, 2010

Steve Toburen said:
scotty747 said:

why does a commercial have pee stains?

Click to expand...

When ya gotta go ya gotta go.

IB
http://www.StrategiesForSuccess.com

PS Maybe it is a urology clinic full of over 50 men with enlarged prostates. Not that I would know anything about that. Yeadon might though.

Might be on to something here for getting commercial work. Go pee on the carpet (just dont get caught) and then hit them up.

Hmmm

Royal Man · Feb 25, 2010

If it wicked with en-capping the wicking would of been even more severe with steam cleaning.

You should of also hit the urine areas with a reducer/deodorizer urine product.

You need the re-educate the mananger.

Nate The Great · Feb 25, 2010

Steve Toburen said:
scotty747 said:

why does a commercial have pee stains?

Click to expand...

When ya gotta go ya gotta go.

IB
http://www.StrategiesForSuccess.com

When you gotta go, don't squeeze the Charmin!

Jeremy · Feb 25, 2010

Josh Adler said:
lol y is it that Jeremy undstands y theres piss in commercial settings?.....hmmmmm

It might be because I actually feed my family by cleaning commercial carpet...

Josh Adler · Feb 26, 2010

Touché

Padden McFadden · Feb 26, 2010

Ben,
I can cut you a sweet deal on a very gently used 1003dx, I live 4 hours from you. Shoot me a pm if interested or if you would like more info.

bensurdi · Feb 27, 2010

Is the 1000dx a good machine? May be interested. I'm looking at the rotovac cfx or just going with a normal porty- do you have any more information on yours? How much do you want for it? You can email me at bensurdi@gmail.com

CleanEvo · Feb 27, 2010

As much as anyone using a TM hates to go back to a porty, they have their place... you really need to have one in your tool arsenal. I'm using mine next week, and I hate doing it, but it's the only way.

Also, on a large commercial job, you could have another guy running the porty in lightly soiled areas and speed up production time.

Padden McFadden · Feb 27, 2010

Sent you an email with photo's. It's a 1003dx (not 1000dx) It has Dual 3 stage vacs, 450 psi, 2000 watt heat.

tmdry · Feb 27, 2010

Buy Andy's machine.

Commercial Cleaning Complaint

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