Crazy customers

Cleanworks

Supportive Member
Joined
Oct 22, 2012
Messages
13,981
Location
New Westminster,BC
Name
Ron Marriott
Got a call from a lady today. She claims I cleaned her carpets last October and a spot on the stairs didn't come out. Can I come out and try again, free of charge of course. She lives an hour from me. I told her that our minimum charge is $200 and that's what it will cost for me to come out and try again. "That's not fair", she says. Fair? She expects me to come out at my expense to treat a spot that didn't respond the first time? Almost a year ago? Oh, and she lives in a multi-million dollar home to boot.
 
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Joined
Jun 20, 2016
Messages
2,930
Location
Bc
Name
Jeff T
I had a lady phone a few weeks ago, said she wasn’t happy with the previous cleaning.
My office girl checked, and had no record of being in the home EVER.
When asked when the last time we were there????
8 or 9 years ago!!!!! And wanted us to come back, and clean it for free!!!!
People are strange.....
 
Joined
Jun 20, 2016
Messages
2,930
Location
Bc
Name
Jeff T
No way
You’re making that up
She claimed that ‘Rick’ was the last one who cleaned (prior owner of the company’, and said if she had a problem in the past, he would always come back out and fix it.
When asked why she hadn’t called called him sooner, she replied with a whole host of excuses... husband got sick and died, children came back to live with her etc...
No sir, not making it up..
 
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Cleanworks

Supportive Member
Joined
Oct 22, 2012
Messages
13,981
Location
New Westminster,BC
Name
Ron Marriott
She claimed that ‘Rick’ was the last one who cleaned (prior owner of the company’, and said if she had a problem in the past, he would always come back out and fix it.
When asked why she hadn’t called called him sooner, she replied with a whole host of excuses... husband got sick and died, children came back to live with her etc...
No sir, not making it up..
Should have given her Rick's phone number.
 

ruff

Member
Joined
Apr 19, 2007
Messages
10,091
Location
San Francisco, CA
Name
Ofer Kolton
Statistically speaking, seems like a Canadian specific issue.
Is it the water? :winky:
 
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Hack Attack

Member
Joined
Dec 19, 2017
Messages
2,398
Location
further south than you
Name
Dan
Did a filthy one last week for the new tenant as the previous tenant and landlord refused to get it cleaned.
It looked good but warned her some spots and stains may reappear as it dried and to call if they did.
She called me to come back then merrily showed me they hadn't reappeared... :hopeless:
 

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