Customer lied and gave 1 star review, need to respond in a professional matter

[Papa John]

Not so much. I was on a Zoom one morning with my BNI group. Got a call which I sent to voicemail and replied by text to, asking if I could call them in a bit.

15 minutes later, I've got a 1 star review, and Google says "Nope. That was their experience with your company, and so it stands as is."

oh- I thought the review was on Yelp.

Just state the facts and be thankful they are not a customer.

You may have to write the response several times-
consider getting input from someone who wasn't involved.-
Oh wait- that's what you are trying to do-- I'll summon the experts

@Lee Stockwell @Jim Pemberton - help this guy please. you both have always given great advice.

 

[Lee Stockwell]

Sorry Karen
We try our best

The best response

 

[Fat Mike]

I found a HUGE pile of dog crap in the middle of my yard once. It was payback for my wife letting her rat dog poop in our neighbors yards.
I stuck a small hand held American flag into it and let my neighbors gaze at it as they drove by.

@Nomad74 didnt you find some gift wrapped turds on your van?

 

[Nomad74]

@Nomad74 didnt you find some gift wrapped turds on your van?

Revenge is a dish best served cold.