authenticentrepreneur
Member
It must happen....
What do you do?
What do you do?
Customers who refuse to pay after the cleaning
- Thread starter authenticentrepreneur
- Start date
hogjowl
Idiot™
Doesn’t happen
Old Coastie
Supportive Member
Mikey P
Administrator
happened twice.
Lee Stockwell
FOJL
It COULD happen, but with a little experience you get a little radar that lets you know who might be shifty.
Ask up front how they prefer to pay. If they say "I get paid the 3rd" immediately smile and say "No problem, I'll schedule you the 4th if that works?"
Ask up front how they prefer to pay. If they say "I get paid the 3rd" immediately smile and say "No problem, I'll schedule you the 4th if that works?"
Living The Dream
Member
About 90% of our customers pay via invoice that we send after we've cleaned and I've never had anyone not pay.
When we first started out in the 70’s my dad was cleaning and had a customer “sneak away”. He finished the job, started looking around and nobody was home. This was obviously before cell phones. He waited around awhile then loaded up the TV and went to his next job. When they returned home several hours later they called wanting back their TV/our collateral... lol... they had to meet up in a parking lot to make the sketchy ass trade... definitely can’t do that now a days
Steve Lawrence
Member
Not happened. Yet.
Clean Response
Member
Most people looking to have carpets cleaned are not dirt bags... There are a few out there and the renters
I only been screwed once in doing this over about 20 years now.
I only been screwed once in doing this over about 20 years now.
Your dad was stout! Have you seen those tv's in the 70's?
Lol.... no. Actually I haven’t... feeling old yet?
hogjowl
Idiot™
Back in my 30’s, I had a family disappear. So, I loaded up their 90 lb coin jar and was pulling out their drive when they showed up. They handed me cash and I unloaded their heavy ass jar onto their driveway. The looks on their faces as I drove away could have killed.
Sierra Clean Care
Member
Rule of thumb:
Don’t clean for sketchy dirt bags,
and you won’t get fleeced....
translation:
build your business with CLIENTS,
NOT customers....
we’ve got probably 50 CLIENTS that give us the door and alarm code to their home. We finish up, we reset the alarm, and relock the door....
And email the invoice, and they either call in a CC, or send an etransfer....
Don’t clean for sketchy dirt bags,
and you won’t get fleeced....
translation:
build your business with CLIENTS,
NOT customers....
we’ve got probably 50 CLIENTS that give us the door and alarm code to their home. We finish up, we reset the alarm, and relock the door....
And email the invoice, and they either call in a CC, or send an etransfer....
Jim Williams
Member
Gotta love the move outs who leave to go shopping and will be back shortly and then call while you are working telling you to just leave the bill.
It won't happen again I guarantee you.
It won't happen again I guarantee you.
When they try that I always tell them to leave me a check on the counter. It has really helped with the 15 minute wait for them to return while I sit there pissed off in the driveway.
Cleanworks
Moderator
If they want to leave I just say, "ok, I'll write you up the invoice and you can pay me now, I'll close the door on my way out".
Zee
Supportive Member
If you can't filter out who will try to do that to you and you actually run into that problem, then you need to learn to politely ask where they'd want their 57 gallons of dirty water deposited? Living room? Kitchen? Master bedroom? (primary bedroom, for you liberal dorks)
Numero Uno
Member
Lee said it best.Decades of running a outstanding business makes a mentor...listen to the Sensei...
Numero Uno
Member
If not,I volunteer to be Guido...good luck...lol
