Do you clean rugs in the home?

Do you clean (select) rugs in the home?

  • you better believe it, anything that wont shrink or bleed, I hope..

    Votes: 18 78.3%
  • Just synthetics

    Votes: 2 8.7%
  • and some tufteds

    Votes: 0 0.0%
  • just runners and door mats, all else goes to my or a shop

    Votes: 3 13.0%

  • Total voters
    23

The Great Oz

Member
Joined
Nov 25, 2006
Messages
4,604
Location
seattle
Name
bryan
Last week, I cleaned 4 very valuable rugs ($8kish each) in the home. The customer was insistent that it be cleaned there on top of the hardwood floor. They said the previous cc had no trouble with cleaning it on site. Iranian rugs with very bright red and blue colors. I did the normal with treating them with a neutral prespray and CWE with wet passes on the pull back only, and the acid rinse turned on. They came out great. It's one of many rugs I have cleaned like that with no problem. I was more concerned with the bright colors possibly bleeding but they cleaned really well.

Can you afford to drop $32k if they find something wrong after your cleaning? Insurance to cover workmanship is uncommon because it's expensive, and the insurance company can refuse to pay if you haven't followed accepted industry protocols. I know someone that was sued and the insurance company went to court. As soon as the opposing lawyer got him to admit what he did wasn't by the IICRC book, the insurance company lawyer said he was on his own and walked out.

Chances are those rugs had a "suggested" price to convince a buyer that $2k is a steal. Iranian rugs that are actually worth $8k each aren't owned by people that want them cleaned in their home. If the customer told you what they believe the rugs are worth, they're telling you what they expect to receive in compensation if they can find a flaw in your cleaning.

Dyes bleed at the end of the drying process, which you don't control when you clean rugs in place.


On another job, I cleaned a polyester rug out in a driveway because their living room floor was an engineered wood that didn't like water. Not worth the risk. The dirty driveway was the only other option, lol

Plastic rugs are typically as safe as installed carpet, but there can still be complications. We had to pay for refinishing a floor because our tech did the customer "a favor" and cleaned a cheap rug out on the deck. It started to rain so the customer brought it in and put it back on the wood floor. Stupid customer? Sure, but the fight and repercussions of defending the tech's bad decision weren't worth it.

The only rugs that I insist be taken away are the ones that have carpet under them that I'm cleaning or just don't have any place for me to clean on site

You take large risks to save your customer money. I've learned that people that want you to take on additional risk and so they can get a cheap service will tell you anything to get you to do what they want. Once a perceived damage is done their knives come out and they'll deny everything they said. The sweetest people prior to cleaning can become the most vile if they see an opportunity to profit.

Good luck to all that routinely clean rugs on site. Maybe you're careful, maybe lucky, but don't buy rugs because you're doing a favor for a cheap customer.
 

RustyD123

Member
Joined
Mar 22, 2021
Messages
1
Location
Texas
Name
Russell
Last week, I cleaned 4 very valuable rugs ($8kish each) in the home. The customer was insistent that it be cleaned there on top of the hardwood floor. They said the previous cc had no trouble with cleaning it on site. Iranian rugs with very bright red and blue colors. I did the normal with treating them with a neutral prespray and CWE with wet passes on the pull back only, and the acid rinse turned on. They came out great. It's one of many rugs I have cleaned like that with no problem. I was more concerned with the bright colors possibly bleeding but they cleaned really well.

Can you afford to drop $32k if they find something wrong after your cleaning? Insurance to cover workmanship is uncommon because it's expensive, and the insurance company can refuse to pay if you haven't followed accepted industry protocols. I know someone that was sued and the insurance company went to court. As soon as the opposing lawyer got him to admit what he did wasn't by the IICRC book, the insurance company lawyer said he was on his own and walked out.

Chances are those rugs had a "suggested" price to convince a buyer that $2k is a steal. Iranian rugs that are actually worth $8k each aren't owned by people that want them cleaned in their home. If the customer told you what they believe the rugs are worth, they're telling you what they expect to receive in compensation if they can find a flaw in your cleaning.

Dyes bleed at the end of the drying process, which you don't control when you clean rugs in place.


On another job, I cleaned a polyester rug out in a driveway because their living room floor was an engineered wood that didn't like water. Not worth the risk. The dirty driveway was the only other option, lol

Plastic rugs are typically as safe as installed carpet, but there can still be complications. We had to pay for refinishing a floor because our tech did the customer "a favor" and cleaned a cheap rug out on the deck. It started to rain so the customer brought it in and put it back on the wood floor. Stupid customer? Sure, but the fight and repercussions of defending the tech's bad decision weren't worth it.

The only rugs that I insist be taken away are the ones that have carpet under them that I'm cleaning or just don't have any place for me to clean on site

You take large risks to save your customer money. I've learned that people that want you to take on additional risk and so they can get a cheap service will tell you anything to get you to do what they want. Once a perceived damage is done their knives come out and they'll deny everything they said. The sweetest people prior to cleaning can become the most vile if they see an opportunity to profit.

Good luck to all that routinely clean rugs on site. Maybe you're careful, maybe lucky, but don't buy rugs because you're doing a favor for a cheap customer.
Place a sheet of plastic under the rug and clean it where it lies.
 

Tom Forsythe

Member
Joined
Dec 19, 2006
Messages
387
Sorry I missed this frank discussion when it occurred. Cancel culture usually happens as high priced rug washers shame you into believing you can only clean a rug if you follow their steps and use all of their equipment. I commend the rug plant owners by providing good information with humility. I am a proponent of good (Low Moisture), better (extraction), best (pit wash) superior (all the best equipment including wash tub, automated dusting, automated washing, centrifuge and dry room)cleaning. Cleaning decisions should consider customers wishes, economics, the rug in question, the knowledge and skill of the washer, and the available methods of the cleaner.
 

Tom Forsythe

Member
Joined
Dec 19, 2006
Messages
387
Cancel culture usually happens as high priced rug washers shame you into believing you can only clean a rug if you follow their steps and use all of their equipment. I commend the rug plant owners by providing good information with humility.
Oh my!! Trying to take my quote out of context to stir things up on a slow Monday morning.
 

FredC

Village Idiot
Joined
Jul 13, 2011
Messages
18,903
Context? Can you start by explaining how it even makes sense? I think you just wanted to say cancel culture this morning.


A term best reserved for rubber room topics btw....
 
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bob vawter

Grassy Knoller
Joined
Sep 15, 2007
Messages
40,408
Location
La La Land
Name
bob vawter
I had a custy who wanted her rug cleaned other than the 2 paw prints that her (sob) beloved (sob) dog, had left as a puppy after the deck had been stained...

I almost had a heart attack when I lost track of where they were and thought I'd removed them
Dig him up and re-do....!
 

bob vawter

Grassy Knoller
Joined
Sep 15, 2007
Messages
40,408
Location
La La Land
Name
bob vawter
I had a custy who wanted her rug cleaned other than the 2 paw prints that her (sob) beloved (sob) dog, had left as a puppy after the deck had been stained...

I almost had a heart attack when I lost track of where they were and thought I'd removed them
Dig him up and re-do....
 

Tom Forsythe

Member
Joined
Dec 19, 2006
Messages
387
Cancel culture is a catch phrase for intimidation being used to keep people from feeling freedom to contribute any idea whether it is political, religious, business practice, etc. I was commenting on one of the most balanced discussions I have seen anywhere between rug cleaners at all ends of the cleaning spectrum. This is what a forum should be like, give and take, with the freedom to discuss opposing views without feeling judged.
 

Mikey P

Administrator
Joined
Oct 6, 2006
Messages
94,778
Location
The High Chapperal
Cancel culture is a catch phrase for intimidation being used to keep people from feeling freedom to contribute any idea whether it is political, religious, business practice, etc. I was commenting on one of the most balanced discussions I have seen anywhere between rug cleaners at all ends of the cleaning spectrum. This is what a forum should be like, give and take, with the freedom to discuss opposing views without feeling judged.


I would agree, SOME rug fags are very unwilling to be open minded to customer' s rug needs.


I would like to cancel the whole "pit wash or nothing" culture...
 

scotty747

Member
Joined
Oct 19, 2006
Messages
716
I had two in the last week I was planning on doing in home but they had them rolled up ready to go by the front door. I'm glad they did because by the time I got em home my van stunk like piss. If its easy light one pass with the wand do it there, otherwise take it to the shop.
 

Cleanworks

Supportive Member
Joined
Oct 22, 2012
Messages
21,105
Location
New Westminster,BC
Name
Ron Marriott
I would agree, SOME rug fags are very unwilling to be open minded to customer' s rug needs.


I would like to cancel the whole "pit wash or nothing" culture...
We're not all or nothing but there's a big difference in what we can do in the home and what we can do in the shop. You just want a light refresh? Sure we can do that, even with a wool carpet but if you need it clean, it has to go to the shop.
 
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Dolly Llama

Number 5
Joined
Oct 7, 2006
Messages
25,468
Location
North East Ohio
Name
Larry Capitoni
You just want a light refresh?

enCrap it


interesting dichotomy I've noted

not directed to anyone personally and only if the shoe fits...

some suggest the only way to get a rug "cleaned right" is to give it the full monty at the shop ....and anything else is halfazz.
(which I won't disagree with)

BUTT...those same folks don't think twice about wiping a dirt slurry around an empty W2W if it's easier/fa$ter than TM

not that I GAS either way someone mines their gold.
Just seems a tad out of whack to me:headscratch:

..L.T.A.
 
Joined
Jun 20, 2016
Messages
5,383
Location
Bc
Name
Jeff T
I get a window seat...

Im ashamed to say, I didn’t want to move the piano off a wool, didn’t want to move the marble coffee table today, didn’t want to move the king sized bed frame off the rug....

I did however, use appropriate chemicals, I did turn my temp down to 130, and I did 5 dry’s to 1 wet....

on the upside, we got tipped 85$ on that job...
 

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