Do you do just enough or do you go above and beyond?

[Mikey P]

1% to 2% of us do the third or forth dry pass, pluck or cut the stray yarns, edge with a brush, shave the pills off sides of the sofa cushion, keep trying on stubborn spots, scrap or acid etch grout stains, towel upholstery, clean something for free etc...

98% don't because their either in a rush to do 5 or more a day, they feel cheated by their own prices, they don't give a shit or they just don't see it.


Tell me I'm wrong

 

[Jim Pemberton]

Part of it is age and fatigue I'm sure.

This was a young man's gig when heavy portables and scrubbers pushed a cleaner into hiring technicians to do the work or getting out of it before he was 50.

Truck mounts and glides have cleaners working into their 70s, and I know two guys in their 80s cleaning carpet. But for guys that age to be bending over a lot for detail work or specialty spotting is rarely a realistic expectation.

Its only fair to think that "the spirit is willing but the flesh is weak" by the time those years come around.

 

[Numero Uno]

Always,I made a standard an lived to it...
I had to my name was on the truck...
An to those 80 yr olds ..
There story is legend,here...
If only I can get better...
I'll be jumping rugs at 90...
Rugporn.com lol...
Kim Kardashian your sales will plummet then ...
Regards all...
Yer tired,yer old you don't care...
That's when your company is weakest...
Remember that the rats always gnaw...

 

[Trip Moses]

1% to 2% of us do the third or forth dry pass, pluck or cut the stray yarns, edge with a brush, shave the pills off sides of the sofa cushion, keep trying on stubborn spots, scrap or acid etch grout stains, towel upholstery, clean something for free etc...

98% don't because their either in a rush to do 5 or more a day, they feel cheated by their own prices, they don't give a shit or they just don't see it.


Tell me I'm wrong

Curious of what the percentage of customers who are ready for you to get the heck out of there house?

 

[Cleanworks]

I do some of those things. Sometimes it's just enough to give the customer what he paid for. Clean carpets.

 

[Desk Jockey]

Do you were a mask? Wear gloves in their home? Get the vaccine?

Or do you only carpet about their soiled carpet? Not worried about potentially spreading the virus in a Pandemic to your clients, their family and anyone else you have contact with?

Dan had his whole team vaccinated, they wear company colored and screened masks, wear gloves. They called me last month wanting to know if I needed the shot, but I had already got it.

My prehensile tail is growing in quite nicely actually!

 

[Mikey P]

Curious of what the percentage of customers who are ready for you to get the heck out of there house?

Most leave me alone.
Most are retired.
Most enjoy getting their moneys worth.

 

[Mikey P]

Do you were a mask? Wear gloves in their home? Get the vaccine?

Nope.

Interestingly, Ive had a few tell me about being vaccinated, not going out in public, getting groceries delivered etc and yet they invite me in and decline when I ask if they want to me to mask up as if somehow I'm not to be considered a threat.

 

[Dolly Llama]

Tell me I'm wrong

not completely

98% don't because their either in a rush to do 5 or more a day, they feel cheated by their own prices, they don't give a shit or they just don't see it.

Most don't see it.

The others aren't concerned with being TWGCC massaging individual fiber bundles
There's more than one succe$$ful biz model

The Stan Steemer and Hogopian type outfits of the world offer an ethical and honest "good" service to a large market.

Same for many "middle end" small guys and O/OPs

Chase whatever market fits the biz model.
It's no secret (regardless of the service biz) it's most about how motivated the owner is and whether the custy likes/trusts them or not


..L.T.A.

 

[Desk Jockey]

Nope.

Interestingly, Ive had a few tell me about being vaccinated, not going out in public, getting groceries delivered etc and yet they invite me in and decline when I ask if they want to me to mask up as if somehow I'm not to be considered a threat.

How does the old adage go? If you're not part of the solution then you're a fookin mow-ron? Something like that I believe.

J/k But its certainly worth considering and I wouldn't ask, just wear it. You are invading their bubble, don't contaminate it.

If you have been vaccinated I'd certainly tell them. Maybe even update your marketing or create a new piece.

We care about you and your family and only send masked, vaccinated technicians in your home.

 

[Dolly Llama]

But its certainly worth considering and I wouldn't ask, just wear it.

State regs in Ohio since last July for biz.

..L.T.A.

 

[Trip Moses]

Most leave me alone.

I know that took a lot out of you to admit. Very proud.

 

[Numero Uno]

133 covid tests, an both vaccines here...
Two more tests incoming this week...
It's fkn sniffles

 

[Rick J]

Do you were a mask? Wear gloves in their home? Get the vaccine?

Or do you only carpet about their soiled carpet? Not worried about potentially spreading the virus in a Pandemic to your clients, their family and anyone else you have contact with?

Dan had his whole team vaccinated, they wear company colored and screened masks, wear gloves. They called me last month wanting to know if I needed the shot, but I had already got it.

My prehensile tail is growing in quite nicely actually!

OMG,, I just pulled the covers up!!!!!!!

 

[hogjowl]

Just another on-line hero

 

[Rick J]

State regs in Ohio since last July for biz.

..L.T.A.

OK,, come on down, local pub thursday, Karaoke, with MAD -- Mothers Against Dewine (t shirts on sale!!, or should be) LOL! no mask allowed!!!!

 

[Cleanworks]

I advertise that we wear a mask, have hand sanitizer on the truck, use a disinfectant in their home, etc. Most large companies are advertising that they obey the CDC protocols.

 

[Mikey P]

Just another on-line hero

Thats me!


Thats my staircase too...

 

[Desk Jockey]

Just another on-line hero

No sir, I AM A GOD to you!

 

[Desk Jockey]

Thats me!


Thats my staircase too...

Sorry!

 

[bob vawter]

Do you were a mask? Wear gloves in their home? Get the vaccine?

Or do you only carpet about their soiled carpet? Not worried about potentially spreading the virus in a Pandemic to your clients, their family and anyone else you have contact with?

Dan had his whole team vaccinated, they wear company colored and screened masks, wear gloves. They called me last month wanting to know if I needed the shot, but I had already got it.

My prehensile tail is growing in quite nicely actually!

Turn around...that ain't a tail...!!!

 

[Desk Jockey]

Turn around...that ain't a tail...!!!

lol having a double donger may not be too bad.

 

[steve_64]

I advertise that we wear a mask, have hand sanitizer on the truck, use a disinfectant in their home, etc. Most large companies are advertising that they obey the CDC protocols.

I got out of helping Genny at a lakefront house in St Joe because I refuse to work in a mask.
She was filling in for another company but they liked her work so much they fired the other company.
5 story summer home.

 

[Papa John]

Using corner guards is going above and beyond.

 

[Mikey P]

Is that a blown out war bunker?

 

[steve_64]

View attachment 107636


Is that a blown out war bunker?

It's on the lake so concrete and glass is a good idea.
Looks like a wright home. The next one in from the lake on the other side of the street is pretty cool too.
Very modern homes. Did you see the cantilever door?