Kenny Hayes
Member
Being a plain janitor means you vacuum. I know we’re accused of not doing it well, but in the course of a week it gets vacuumed.
Guess I’m lucky then.... they moved EVERYTHING, and vacuumed both directions, just as instructed...View attachment 89633
And don't EVER forget to move the sofa ...right SteveO?Bomb it with a strong Prespray and scrub with the crb extract with a good rinse. Pull the paint screen and replace. On to the next.
The extra dwell works great for the dog odors. And you don't have to breath all that allergy ridden hair and dander.
I used to say that when i used HOST. Add water to dirt and you get Mud.
So your saying that the soil the vacuum gets out would turn to mud but the soil the vacuum cant get out doesnt turn to mud?
As Ive always said, call 50 different carpet cleaners and you will get 50 different prices and 50 different results because they will have 50 different opinions on how to do the job properly.
Nobody is right. Nobody is wrong.
I have a lot of customers that vacuum before I arrive. Often I am 5-10 minutes early and I can hear the sound of the vacuum from outside the door. I don't always prevac but more and more I am leaning that way. I used to think that I would offend someone by inferring their vacuuming wasn't as good as mine. Just let them know that vacuuming once is good, vacuuming twice is better. Not that they haven't a good job. Ironically, in the shop, I wouldn't even think of cleaning a rug before vacuuming and dusting.
What do you find are the majority of complaints about?In carpet cleaning, as well as any business, you have to know your target market. I always use steak houses as an example. There are absolutely AMAZING steakhouses available (berns, Capital Grille, Flemings, Hyde Park, etc.....) where you can easily spend $50 -$75 on the steak alone. On the other hand you establishments like Outback, where IMO you can get a fairly good, consistent meal, at a price that the average consumer is willing to spend. I have always felt that SS was the Outback Steakhouse of carpet cleaning. I feel that most locations generally provide a “fairly good, consistent service, at a price that the average consumer is willing to spend”.
Are there cleaning companies that deliver an overall better product than we do? He’ll yes, but generally at higher prices that place them in the premier category that makes it unaffordable for the masses.
As with any large organization, like Outback and Steemer, there are bound to be bad experiences due to shear volume.
With that being said, all of my 60 trucks have Sanitaire vacuums on them, 14 have CRB’s... are they used every job? Nope.... are they used on the trashed houses where the tech knows it’s in his best interest to use such tools? Yep. If I had to guess I bet the vacuums get used on 1 out of 4 jobs. CRB’s 1 out of 2 or 3. If I were to being more “stringent” upon my techs to use them on every job, I would have to adjust and price myself right out of the Outback customer target market.
As business owners we have to provide what our target markets desires are to be successful. Is there a demand for the premier service at a premier price? Yep, they’re just not my average customer. Are there customer that want a reasonably good service at a lower price point? Yes and I believe that’s what the masses are wanting. On the other hand we have to ensure that if we are asking Outback prices, not to deliver affordable house steaks. I think in that regards, ends up being 97% - 98% of the time. Which unfortunately results in nearly 1,700 unsatisfied customers per year in my franchise alone (we complete about 48,000 jobs annually).
The customer being an unreasonable a**hole.... lol jk, “I love and appreciate all of my customers and yearn to please them”What do you find are the majority of complaints about?
In all honesty it would be odor related. Our main deodorizer is a digestive agent (dormant bacteria, not just a bottle of enzymes) when a customer purchases our deodorizer, we either inject pre-cleaning or overspray post cleaning depending on size of the spot in question (its likelihood to of penetrated beyond the backing).. a lotWhat do you find are the majority of complaints about?
That would probably apply to most carpet cleaners. Urine odors are difficult to treat and guaranty. We never guaranty odor removal. Especially if the animal is still in the house. Many reasons for wick back, not always the carpet cleaners fault.In all honesty it would be odor related. Our main deodorizer is a digestive agent (dormant bacteria, not just a bottle of enzymes) when a customer purchases our deodorizer, we either inject pre-cleaning or overspray post cleaning depending on size of the spot in question (its likelihood to of penetrated beyond the backing).. a lot
Of our redos are “Odor still present” or “spots re-appearing”. Sticking to the Outback fairly good, consistent meal, at a price that the average consumer is willing to spend de-odorization procedure is affective on most homes. Where the issue is significant enough to justify disengaging carpet to replace pad, seal slab, clean backing, etc... is beyond our services offered and a more premier and/or specialized cleaner would be appropriate.
If I were to being more “stringent” upon my techs to use them on every job, I would have to adjust and price myself right out of the Outback customer target market.
So am I to assume all O/Oer’s are the same? Based upon that assumption and your history of comments towards other Owner Ops., you’re quite the “idiot” as supported by your generalizations.some of us knew that when Mike was trying to get you to be TWGSS.
anyone with a brain knew Stan's biz model couldn't $upport all the additional operations.
4-6, or 8 jobs a day, you blow 'n go ...and push the scotchguard to make dough
..L.T.A.
So am I to assume all O/Oer’s are the same? Based upon that assumption and your history of comments towards them, you’re quite the “idiot” as supported by your generalizations.
If my math is correct, which it is idiot, my franchise completed 146 jobs on 40 routes. That’s 3.65
additionally Scotchguard is not an approved product by Stanley Steemer International hence, making it quite difficult to “push the scotchguard” as you suggest.
He's a sheetrock hanger. Mikey's idea of a Stanley Black has some merit I think. I saw a black ford transit the other day with the name Stanley in yellow on it. Not a carpet cleaning company but looked great. Thought of you right away.So am I to assume all O/Oer’s are the same? Based upon that assumption and your history of comments towards them, you’re quite the “idiot” as supported by your generalizations.
If my math is correct, which it is idiot, my franchise completed 146 jobs on 40 routes. That’s 3.65
additionally Scotchguard is not an approved product by Stanley Steemer International hence, making it quite difficult to “push the scotchguard” as you suggest.
In all honesty it would be odor related. Our main deodorizer is a digestive agent (dormant bacteria, not just a bottle of enzymes) when a customer purchases our deodorizer, we either inject pre-cleaning or overspray post cleaning depending on size of the spot in question (its likelihood to of penetrated beyond the backing).. a lot
Of our redos are “Odor still present” or “spots re-appearing”. Sticking to the Outback fairly good, consistent meal, at a price that the average consumer is willing to spend de-odorization procedure is affective on most homes. Where the issue is significant enough to justify disengaging carpet to replace pad, seal slab, clean backing, etc... is beyond our services offered and a more premier and/or specialized cleaner would be appropriate.
He's a sheetrock hanger.
as I understand it, Chester, your father build the biz to where it's at today?
I'd suggest you pay most attention to him than Mike
..L.T.A.
do you teach the guys to sell it on every job?
..L.T.A.
How do you know where the send the 14 crb equipped vans to?
Stanley Tools I believe and yes, I agree, they do look nice.He's a sheetrock hanger. Mikey's idea of a Stanley Black has some merit I think. I saw a black ford transit the other day with the name Stanley in yellow on it. Not a carpet cleaning company but looked great. Thought of you right away.
You have a YouTube channel? LolChester took it to a whole new level years ago
Based solely off advice given on my You Tube channel
ALRIGHT!
WE’RE ALL PISSY AGAIN!
crbs are good but over rated, vacuuming isn't...I don’t. I have 7 on the trucks in the branch I am personally located in and I have 7 on the trucks my father is located.One of my few complaints with the CRB’s is the daily cleaning we expect our techs to do (the Mark Saiger daily cleaning video of multi surface cleaner, wipe clean, WD40 underneath and top, not the bearings and cleaning of the tray) we keep them local to ensure they are being well maintained. Most Steemer equipment could survive the apocalypse. Not the CRB’s. And in all honesty, they’re expensive and I don’t trust my techs in other locations to treat them any different from the apocalypse proof Steemer equipment.