MasterCarpet
Member
- Joined
- Nov 11, 2025
- Messages
- 8
- Name
- Trace
- Role
- Cleaning Professional
- Years of Experience
- 17
I use housecallpro and they’ve been recently adding a lot of ai stuff. I haven’t looked too much into it, but I do keep up with it just as a bit of a hobby.
I tend to not answer my phone through the day. Partially because 90 percent is spam, and also I just hate talking to customers while I’m driving or in the middle of cleaning.
They have an AI answering service now. I did a little demo with it and it seems interesting. My number 1 problem as an owner operator is not getting back to people quickly enough. Usually it’s fine but not so much for new customers or customers under 40 yrs old.
I feel two way about this. One is that, I could never miss a call again. At least if someone calls it will be picked up and the info will be taken, and the job will probably get scheduled, or at the least a message taken with details. But on the other hand, the whole AI customer service thing hasn’t gone totally mainstream yet, although I’m sure it will within the next year or two. I kind of worry that all the boomers I work for will be put off by it and think that I’m some big crappy national company that doesn’t care about them. When in reality it’s just a way to get their info to help them and myself at the same time.
Has anyone done this or thought about doing this yet?
I tend to not answer my phone through the day. Partially because 90 percent is spam, and also I just hate talking to customers while I’m driving or in the middle of cleaning.
They have an AI answering service now. I did a little demo with it and it seems interesting. My number 1 problem as an owner operator is not getting back to people quickly enough. Usually it’s fine but not so much for new customers or customers under 40 yrs old.
I feel two way about this. One is that, I could never miss a call again. At least if someone calls it will be picked up and the info will be taken, and the job will probably get scheduled, or at the least a message taken with details. But on the other hand, the whole AI customer service thing hasn’t gone totally mainstream yet, although I’m sure it will within the next year or two. I kind of worry that all the boomers I work for will be put off by it and think that I’m some big crappy national company that doesn’t care about them. When in reality it’s just a way to get their info to help them and myself at the same time.
Has anyone done this or thought about doing this yet?
