i overlapped each stroke halfway properlyMy guess is improper wand technique. The "wand" marks are browning where you failed to extract the water.
If you notice there is a 2-3 inch difference/gap between the vacuum slot and the spray jets. This means that if you are laying down solution during the backstroke you need to let go of the trigger and continue with the wand so that the vacuum slot can extract the water. You Should overlap all stokes a couple of inches also.
If it melted it is synthetic. What is the color of the melted bead?
It's no fun when you don't participateI'm not even getting into this ...
The burnt part didn't crumble at my fingers. It was very hard.Not sure of your equipment. Looks like you are using a glided wand and as you are stopping on the forward stroke a little extra air is flowing through drying the carpet same with the side marks less resistance on side so more air is moving through the carpet extracting more water than in the middle. When the carpet drys it will all be even. Are you sure that yarn melted it just looks burnt. wool won't flare up and smells like hair burning when you test, the ash will crumble in you fingers. New carpet has flame retardant on it too to prevent flare up. The backing on that carpet can be found on synthetic, it is known as soft back carpet.
When I couldn't groom out my wand marks, that told me that it might be wool, because I cleaned it with very hot water. A normal synthetic carpet would've groomed out very easily. And since smart strand is sensitive to a normal vacuum beater bar, that's what tells me it's probably smartstrandI'm not even getting into this ...
I agree with you. This carpet is on ly a year old and I remember my wand picking up that carpet a lot more than normal, and it was grabbing it too good, meaning that it was loose. It looked normal before I cleaned it, but during the cleaning, that carpet was moving around like a ragWell, it MIGHT lay flat but it shouldn't take a day or two. If it's going to lay flat, it will do so as it dries. If it doesn't lay flat by the time it dries, it's not going to lay flat at all. If it doesn't lay flat by the time it dries, it's going to have to be powerstretched to remove the wrinkles. THIS PROBLEM IS NOT YOUR FAULT!!!. It is due to improper installation OR other factors such as:
the house has settled and allowed the carpet to loosen:
the tackstrip has released from the flooring allowing the carpet to loosen:
a manufacturing defect (yes, that does happen)
the carpet was disengaged from the tackstrip (for whatever reason) and then laid back in place without being properly stretched:
etc......
Whatever the reason, hot water extraction does NOT cause these types of problems - however they will "REVEAL THEM".
I've had this happen to me too - mostly on commercial glue down carpet when the installer didn't use enough adhesive to properly bond the carpet to the floor. And yes, once it dries, it will lay flat again. However, once a stretch-in carpet looses its stretch (for whatever reason) it must be properly "restretched" before the issue will be completely resolved.
It "IS" possible that the wrinkles will go away in a stretch-in carpet without restretching it, but don't count on it.
Again, HWE did not CAUSE this issue, it only revealed it by introducing humidity (moisture) and action (movement of the carpet by pushing the wand back and forth). The problem is with the carpets previous history, not the cleaning process. Think about it - if it were due to the cleaning process, HWE would be causing these issues on the majority of our HWE jobs and HWE would be banned from the cleaning industry. So, this isn't a cleaning issue, it's something else.
I agree 100%.Don't use Saiger Soup on wool, make believe or not.
Well, it MIGHT lay flat but it shouldn't take a day or two. If it's going to lay flat, it will do so as it dries. If it doesn't lay flat by the time it dries, it's not going to lay flat at all. If it doesn't lay flat by the time it dries, it's going to have to be powerstretched to remove the wrinkles. THIS PROBLEM IS NOT YOUR FAULT!!!. It is due to improper installation OR other factors such as:
the house has settled and allowed the carpet to loosen:
the tackstrip has released from the flooring allowing the carpet to loosen:
a manufacturing defect (yes, that does happen)
the carpet was disengaged from the tackstrip (for whatever reason) and then laid back in place without being properly stretched:
etc......
Whatever the reason, hot water extraction does NOT cause these types of problems - however they will "REVEAL THEM".
I've had this happen to me too - mostly on commercial glue down carpet when the installer didn't use enough adhesive to properly bond the carpet to the floor. And yes, once it dries, it will lay flat again. However, once a stretch-in carpet looses its stretch (for whatever reason) it must be properly "restretched" before the issue will be completely resolved.
It "IS" possible that the wrinkles will go away in a stretch-in carpet without restretching it, but don't count on it.
Again, HWE did not CAUSE this issue, it only revealed it by introducing humidity (moisture) and action (movement of the carpet by pushing the wand back and forth). The problem is with the carpets previous history, not the cleaning process. Think about it - if it were due to the cleaning process, HWE would be causing these issues on the majority of our HWE jobs and HWE would be banned from the cleaning industry. So, this isn't a cleaning issue, it's something else.
I agree with you. This carpet is on ly a year old and I remember my wand picking up that carpet a lot more than normal, and it was grabbing it too good, meaning that it was loose. It looked normal before I cleaned it, but during the cleaning, that carpet was moving around like a rag
As for who's fault it is, yes you're correct, it wasn't my fault. But in the customer's eyes, it looked fine a whole year before I came. So I'll just take the burn like a man, and I'll arrange for someone to re-stretch it at my expense. The customer will see that I care about their house, and only positive feedback will come from this, other than them constantly looking at that loose carpet, and dwelling on how much better it looked before I came.
I hope to gain 20 customers from this job, other than losing one customer.
I'll call them later today and get the latest update.
Yes, I was stupid, thinking this was wool. There Marty...I admitted it. Now, go rake someone else over the coals.