Dont you just luv it when clients over the phone say….

icleancarpetz

Member
Joined
Mar 7, 2015
Messages
1,359
Location
19734
Name
Rafael Samson
“Its just a small sectional”….
Then send you a photo
71509891516__4C34BBBE-1859-487F-951D-B28C63707D19.jpeg
 

Mike J

Member
Joined
Feb 21, 2022
Messages
1,326
Location
East
Name
Mike Joannides
This is my number one battle lately. You are smart getting a picture and I think I will start doing the same. This is a perfect example of a simple improvement to not have a negative vibe after being stung with a 'misunderstanding" upon arrival. Everything is relative and thats the problem.
 
  • Like
Reactions: icleancarpetz

Jim Pemberton

MB Exclusive.
Joined
Oct 7, 2006
Messages
12,081
Name
Jim Pemberton
Carpet Cleaner: “I want to schedule maintenance on my truck mount”

Me: “Sure. What would you like done?”

Carpet Cleaner: “Oh just an oil change and look it over”

Me: “OK. Is there anything specific that you’d like us to look for (I know where this is going...)”

Carpet Cleaner: “Yeah, well there is water spraying in the truck and I’m losing heat and water pressure”

Me: “Do you know where the water is coming from.”

Carpet Cleaner: “Well from all over the place....see I left it out last night and it sort of froze...”

That’s my version of someone telling you they just have a small sectional


🙄
 

Mike J

Member
Joined
Feb 21, 2022
Messages
1,326
Location
East
Name
Mike Joannides
Carpet Cleaner: “I want to schedule maintenance on my truck mount”

Me: “Sure. What would you like done?”

Carpet Cleaner: “Oh just an oil change and look it over”

Me: “OK. Is there anything specific that you’d like us to look for (I know where this is going...)”

Carpet Cleaner: “Yeah, well there is water spraying in the truck and I’m losing heat and water pressure”

Me: “Do you know where the water is coming from.”

Carpet Cleaner: “Well from all over the place....see I left it out last night and it sort of froze...”

That’s my version of someone telling you they just have a small sectional


🙄
Carpet Cleaner "while you are working on it, do everything if you have the time".

Mechanic "If you got the $, I got the time"
 
  • Like
Reactions: Jim Pemberton

icleancarpetz

Member
Joined
Mar 7, 2015
Messages
1,359
Location
19734
Name
Rafael Samson
The common order over the phone would be a "couch" for that. Im adding pic requests for all new furniture jobs
I ask all the time. Including carpets. Saves time. Helps to $ize up upholstery and gives you a good idea of what you are up against.
 
  • Like
Reactions: Mike J

icleancarpetz

Member
Joined
Mar 7, 2015
Messages
1,359
Location
19734
Name
Rafael Samson
Carpet Cleaner: “I want to schedule maintenance on my truck mount”

Me: “Sure. What would you like done?”

Carpet Cleaner: “Oh just an oil change and look it over”

Me: “OK. Is there anything specific that you’d like us to look for (I know where this is going...)”

Carpet Cleaner: “Yeah, well there is water spraying in the truck and I’m losing heat and water pressure”

Me: “Do you know where the water is coming from.”

Carpet Cleaner: “Well from all over the place....see I left it out last night and it sort of froze...”

That’s my version of someone telling you they just have a small sectional


🙄
ROFLMAO!!
Thats about right.
 

Latest posts

Back
Top Bottom