EMULSIFIER MEANS

[bob vawter]

Ok..Mikeys gone....I can say it now!

What' more important. ..
A seventeen step program that satisfies you.....OR a quality one step that makes yor custies call back for three generations. ..
In other words ..which is more important. ...
Satisfied you OR satisfied customer?

 

[Zee]

Satisfied me.

 

[BIG WOOD]

What does emulsify mean?

 

[bob vawter]

it means to "break" down soil

 

[bob vawter]

the three largest CC companies in mi use it......

and i suppose that yor kidding me ...right?

 

[bob vawter]

Satisfied me.

Zee....I been taking a secret survey with quite a few members here and have to disagree wit you. ....
The MOST important person you need to satisfy IS your customer!

 

[Zee]

Zee....I been taking a secret survey with quite a few members here and have to disagree wit you. ....
The MOST important person you need to satisfy IS your customer!

Yes, I agree..... But...There's that idea of being exceptionally anal about putting my name on my product. Therefore, if I satisfied my quality mindedness- my customer has no other choice but to be satisfied.

(and I need to qualify what I say: being sure not to over do it where the customer gets annoyed and/or pissed..like Wernerizing a bedroom for 3 hours)

 

[bob vawter]

Soooo then......YOR anal tendency IS more important than a satisfied customer. ....
Now remember we're taking into consideration the price you charge against the price I'm talking about..
Sorta dollar per minute thing. ....cuz they can do three jobs to yor one

 

[Zee]

Soooo then......YOR anal tendency IS more important than a satisfied customer. ....
Now remember we're taking into consideration the price you charge against the price I'm talking about..
Sorta dollar per minute thing. ....cuz they can do three jobs to yor one

I've done that kind of work....didn't like it.

 

[BIG WOOD]

it means to "break" down soil

Is that what I've been doing for almost 15years?

 

[hogjowl]

It’s been about a year since I’ve gotten a good review.

My son has been on the truck by himself for a week and he’s gotten three!

 

[bob vawter]

I've done that kind of work....didn't like it.

Who cares what YOU lik....
Once more ...it' what makes the customer call you back that' more important

 

[Lee Stockwell]

I love love LOVE clear water rinse!

Done right I know it gives the best results and less resoiling.

HOWEVER, most cleaners, including MB members, can't do it right.

• If you can't avoid wildly spraying furniture, walls and valuable,
• If you can't accurately deliver the RIGHT amount of prespray to all the carpet,

Just dump emulsifier in your tank.

 

[Old Coastie]

It’s been about a year since I’ve gotten a good review.

My son has been on the truck by himself for a week and he’s gotten three!

Gas-X, big guy.

 

[jcooper]

and i suppose that yor kidding me ...right?

If he's not kidding we have done a horrible job with advice!

The MOST important person you need to satisfy IS your customer!

Bob, of course client expectations are most important and keep us in business.


However, any cleaner worth a grain of salt has much greater expectations then the client. Hopefully that's the case with most here.

 

[bob vawter]

Too bad.....that you put yor own perceptions ahead of your customers best interest.....and thus yor own as well!

 

[bob vawter]

I love love LOVE clear water rinse!

Done right I know it gives the best results and less resoiling.

HOWEVER, most cleaners, including MB members, can't do it right.

• If you can't avoid wildly spraying furniture, walls and valuable,
• If you can't accurately deliver the RIGHT amount of prespray to all the carpet,

Just dump emulsifier in your tank.

 

[bob vawter]

Bingo Lee....that AND yor helper can't crb OR prespray ahead of you once yor hoses are in....or do they jus prespray all over their hoses....
What if a traffic area doesn't come out......you go back and prespray again?
Cuz yor wand pass has removed what little most of yous use....

 

[jcooper]

Too bad.....that you put yor own perceptions ahead of your customers best interest.....and thus yor own as well!

Soooo, doing a great gob is a bad thing now???


Ms Smith wants clean carpet, I want the carpet clean AND all the spots gone she didn't think would come out. Giving the client more than they expect(your best) is a good thing.

 

[bob vawter]

Bob, of course client expectations are most important and keep us in business.

as important as you believe the cleaning "pie" to be
PRICE is equally important to a customer....
you can do yor 17 steps till the cows come home
HOWEVER if Mrs Phifft thinks your price is too high
she'll call me evertime

 

[bob vawter]

Soooo, doing a great gob is a bad thing now???

no not a bad thing....jus dumb
when i can make the customer jus as happy wit the job and
WAY more happy wit the price!

 

[bob vawter]

and less resoiling.

soooo then
they call you back ...fewer times?

Come on Lee...i know you do a good job
im not saying you guys don't
but i can do jus a good a job in less than half the time.....

and when i make my "inspection" line difference for Mrs Phifft to look at
i guaranty that they WILL call me back!

i did most of my customers quarterly ...
some six times a year!
and they were....................happy!

LOOK THERE GOES MR BOB
WE JUS LOVE THAT GUY!

 

[Lee Stockwell]

You'd be hard pressed to keep up with us Bob.

I think the best compromise is a "low dose" of in tank or inline injected emulsifier that will adequate for areas NOT hit with the prespray.

An example is behind furniture after the center is presprayed.

I've heard tales of cleaners using trigger sprayers or wonky inconsistant pump ups, and then randomly hitting a room as if cleaning in the dark.

 

[Hack Attack]

My Dad was a one step in tank cleaner back in the day, if it was extra dirty he'd 2 step and prespray a room with his wand before extracting.
No vacuuming either that was what the customer did.
He had lots of happy repeat customers.

But couple extra steps do make massive difference to the job and your rep if your competition doesn't

 

[ButlerFrank]

It’s been about a year since I’ve gotten a good review.

My son has been on the truck by himself for a week and he’s gotten three!

Maybe he's less pissy? Lol

 

[bob vawter]

Lee.....I used the Genie Care Super Deluxe emulsifier. ....which we all remember Shawn Forsythe proclaimed it to be THE least rez leaving emulsifier going....and I would meter thru Dywers. ....

Perhaps it was the garage built Genies that made the difference. ..huh?

 

[Dolly Llama]

but i can do jus a good a job in less than half the time.

you're either delusional or in denial

..L.T.A.

 

[bob vawter]

Question : if it' so wrong.....why do all the big multi truck guys use the process.....hth could they stay in business this long and have the great reputations they have?
I believe Chester must be the only Stanley guy that doesn't emulsify...if he's telling the truth. ...

 

[bob vawter]

you're either delusional or in denial

..L.T.A.

Neither one Larr.....40 years in the bidness tells me so.....for someone that only ran 45s hth would you know

My question still stands.....all the big companies emusify.....I've used em

 

[Dolly Llama]

hth could they stay in business this long and have the great reputations

cause they have large sustained ad budgets
'cause they're cheap and push enormous profit ad ons like deo and protectant
and 'cause 89.27% of custys don't know any better

..L.T.A.