Ever clean a nasty office with a stallion Porty?

Ray Burnfield

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Redwood City, CA
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Ray Burnfield
If that's what he is saying, then yes, you could be faster....but certainly not the cleaning quality most of us would like to achieve.
That is what I tried to say.
As far as cleaning quality it allows more frequent cleaning. More or less cleaning clean carpet
 
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encapman

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Oct 7, 2006
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St Petersburg, FL
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Rick Gelinas
I used to clean with NSS walk behind extractors "Commercial Only". In fact we had 2 of them back in the day (1980's). We'd pre-scrub with a rotary machine, sprinkle down some crystal defoamer, and rinse with the walk-behind. Results were OK. But we'd frequently run into wicking if the carpet was in bad shape, and recurring spill stains were a nightmare too. In fact those inconsistencies were what what sent me down the path searching for something better. To quote the Grateful Dead... "What a long strange trip it's been"
 
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Ray Burnfield

Supportive Member
Joined
Apr 4, 2013
Messages
821
Location
Redwood City, CA
Name
Ray Burnfield
I used to clean with NSS walk behind extractors "Commercial Only". In fact we had 2 of them back in the day (1980's). We'd pre-scrub with a rotary machine, sprinkle down some crystal defoamer, and rinse with the walk-behind. Results were OK. But we'd frequently run into wicking if the carpet was in bad shape, and recurring spill stains were a nightmare too. In fact those inconsistencies were what what sent me down the path searching for something better. To quote the Grateful Dead... "What a long strange trip it's been"
I have several customers on a program of encapping 5 times before extracting then back to encapping. Carpets never get very dirty
 
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May 23, 2010
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LV, NV
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Damon
Interesting. 75% of your customers don't care. This would include both commercial and residential?

Are you referring to new or established customers? From my experience, this is the normal sequence of prospect questioning:

1. How much?
2. When are you available?
3. How long does it take it to dry?
4. How do you clean?

The first three are almost always asked, the last may or may not be (though I let people know regardless).

Ray brings up a great point..

I'd say 75% of our customers don't care or stress over dry times.


As a matter of fact, one of our very best let me know yesterday that her nylon loop glue down in her basement usually takes two days..


Moist concrete, no airflow, too much pressure...
 

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