Family Carpet Cleaning Theft

[Don336]

This guy had to do a little pilfering before grooming.

 

[Don336]

 

[FB19087]

and they had such stellar reviews

http://www.citysearch.com/profile/36134304/erlanger_ky/family_carpet_cleaning_rpr.html

 

[Mikey P]

Are they in your area Don?

 

[hogjowl]

They're in everyones area. They go by the name of Steam King here.

 

[Lee Stockwell]

Cincinnati suburbs in northern KY

 

[Jimmy L]

That one guy looked just like Marty.

 

[Old Coastie]

They're in everyones area. They go by the name of Steam King here.

Ratings from customers: http://www.merchantcircle.com/business/Steam.King.334-285-7786/review/list#reviews

And yet they have an A+ BBB rating! No wonder people are migrating to Angie's List to find workers...

 

[Nate The Great]

There slogan "We clear your draws not just your carpets....."

 

[Old Coastie]

On the bright side, how hard is it to stand in contrast to that?

 

[QDCC-Barry]

That made me ill.

I once had to fire an employee who was caught looking into a customers drawer. He was a family friend and he admitted he was wrong for just looking. I wanted to believe him as he was a great employee in all other aspects (At least I THOUGHT he was) I told him I couldn't give him another chance as my company had zero tolerance for that kind of thing.

 

[Spurlington]

How about when training your techs you'd say there's a good chance someone is watching them via nanny cam. Show them a bunch of videos of real life caught on camera moments. Then top it off with an occasional recording of them set up by you to keep them wondering. You could have them clean a friend or family member to get em on film. Just to remind them how you just never know.

 

[Brian H]

We constantly preach to our crews to assume that they are on camera and the customer listening the entire time they are on the job. I will pull out my phone and show them the live pictures from the cameras at my house just to emphasize the point.

 

[Steve Lawrence]

Read their reviews--they are a scream! Link in Fred's post above.

 

[adamh]

You know what kind of person you are, by what you do when nobody is watching.

 

[Brian H]

You know what kind of person you are, by what you do when nobody is watching.

When you THINK nobody is watching!