Russ T.
Supportive Member
Customer spilled entire bottle of black nail polish just before I got here this morning. I have mostly Bridgepoint products and have a couple ideas of my own BUT.....what do you say? Thanks!
The Clean Machine
First response to recently spilled BLACK nail polish?
- Thread starter Russ T.
- Start date
Customer spilled entire bottle of black nail polish just before I got here this morning. I have mostly Bridgepoint products and have a couple ideas of my own BUT.....what do you say? Thanks!
The Clean Machine
Jeremy N
Supportive Member
- Joined
- Nov 25, 2006
- Messages
- 936
Don't have goth customers!
ruff
Member
Chances are with that kind of carpet and quantity of spill, that it is permanent.
Using nail polish remover (acetone or non acetone based) in that quantity is likely to delaminate carpet, lighten area and ....
Cutting out and putting a new section likely to be the best solution.
Using nail polish remover (acetone or non acetone based) in that quantity is likely to delaminate carpet, lighten area and ....
Cutting out and putting a new section likely to be the best solution.
Desk Jockey
Member
We use Proschoice products for that kind of spot and have had pretty good success. Pro solve gel works pretty good.
PROCEDURE:
PROCEDURE:
Step 1. Apply Pro Solve Gel to deposit.
Step 2. Agitate gently to work gel into deposit.
Step 3. Apply more Pro Solve Gel to cover deposit.
Step 4. Allow 5-minute dwell time.
Step 5. Agitate gently to fully dissolve and suspend deposit.
Step 6. Hot water extraction rinse.
Step 7. Thoroughly blot dry.
Step 8. If a visible stain still exists apply a solution of Stain Magic to stained fibers only.
Step 9. Cover with lightweight terry cloth towel.
Step 10. Apply steam heat from steam iron set at low steam setting (approximately mid range) in 15-second intervals.
Step 11. Check progress periodically by peeking under towel.
Step 12. Remove heat when stain is gone or if carpet color loss is observed.
BUT as Ofer mentioned you might consider sectioning out the stain and replacing with carpet from the closet. It should be an easy fix with that type of construction. The black polish on white may not come out completely.
Step 2. Agitate gently to work gel into deposit.
Step 3. Apply more Pro Solve Gel to cover deposit.
Step 4. Allow 5-minute dwell time.
Step 5. Agitate gently to fully dissolve and suspend deposit.
Step 6. Hot water extraction rinse.
Step 7. Thoroughly blot dry.
Step 8. If a visible stain still exists apply a solution of Stain Magic to stained fibers only.
Step 9. Cover with lightweight terry cloth towel.
Step 10. Apply steam heat from steam iron set at low steam setting (approximately mid range) in 15-second intervals.
Step 11. Check progress periodically by peeking under towel.
Step 12. Remove heat when stain is gone or if carpet color loss is observed.
BUT as Ofer mentioned you might consider sectioning out the stain and replacing with carpet from the closet. It should be an easy fix with that type of construction. The black polish on white may not come out completely.
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Clean Response
Member
Yeah I am fairly sure I could get it out using pro choice gels.
Larry Cobb
Member
Since you said Bridgepoint,
I would use All-Solv aerosol to remove the bulk of it.
Then for the remaining discoloration,
I would try a reducing "Dye Stain Remover" like our Dynachem brand.
If that is not successful, then I would try a strong oxidizer with a UV light.
Larry
I would use All-Solv aerosol to remove the bulk of it.
Then for the remaining discoloration,
I would try a reducing "Dye Stain Remover" like our Dynachem brand.
If that is not successful, then I would try a strong oxidizer with a UV light.
Larry
Royal Man
Member
Stain Magic and heat is a guaranteed way to lighten the carpet. It always go with Red Relief to remove any left over pigment.
Jim Martin
Supportive Member
Yep..I have been around that tree with pinks and reds and that stuff got it out every time....you have to take your time and work it a little at a time.....
Russ T.
Supportive Member
It was still pretty bad when I was done. Luckily it was in the master closet. I cleaned several apartments after her so was able to leave some fans behind to promote drying. She dropped them off with a check @ an hour ago and said she was very happy despite the limited success with the nail polish. It's all about managing those expectations. Thanks for the help guys.
The Clean Machine
The Clean Machine
You might do well to go by a chemical or laboratory supplier and buy some amyl acetate. It is sometimes called "banana oil" but it is not sourced from bananas.
It works well for neon nail lacquers.
Grant
It works well for neon nail lacquers.
Grant
ruff
Member
I very much doubt that this level of spill would come out regardless of patience.
It is in the glue layer and backing of carpet. It penetrated fiber deep inside and possible hardened.
Using those solvents will dissolve it (you'd be able to remove some) and further send pigments throughout fiber, backing and enable it to further penetrate into dye sites.
The abundance of solvent needed for that quantity of spill will eventually delaminate the glue layer, fray the fabric, lighten it and still at best leave a black shade.
Which in turn will still require heat transfer to an already damaged fabric that will create its own issues.
Invest your time where you clients money will be best served.
It is in the glue layer and backing of carpet. It penetrated fiber deep inside and possible hardened.
Using those solvents will dissolve it (you'd be able to remove some) and further send pigments throughout fiber, backing and enable it to further penetrate into dye sites.
The abundance of solvent needed for that quantity of spill will eventually delaminate the glue layer, fray the fabric, lighten it and still at best leave a black shade.
Which in turn will still require heat transfer to an already damaged fabric that will create its own issues.
Invest your time where you clients money will be best served.
Lee Stockwell
FOJL
I guess I'm too persistant. Truely believe I'd have got it all out without delaminating anything.
I'd have killed a couple of white towels and a qt of acetone.
I'd have killed a couple of white towels and a qt of acetone.
Mark Saiger
Mr Happy!
Nice Job though Russ. Definitely a difficult one. Managing the expectations is an important part to a lot of our success at times.
Mark Saiger
Ive been cleaning since 1999 I still cant get paint out. It shows you how shady all the distributors and chemical sales people are. They all sell paint removers and none of them work. Trust me Ive tried them all.
Golden Boy
Golden Boy
Russ T.
Supportive Member
This case was really hard because there was SO MUCH of it. I would treat it, it would dissolve some, and a lot of it would be driven deeper into the carpet. I knew what she expected for the $ she wanted to pay before I began so both of us were happy. They celebrated Thanksgiving at her house yesterday and the place looked and smelled great...except the master closet. Hopefully I gained another loyal customer who will spread the word. It has become my practice to do a thorough walk through, including all measurements, before beginning a resi job. It gives me the chance to discuss problem areas and give the customer the price before I start. They seem to like our up front approach.
The Clean Machine
The Clean Machine
Mark Saiger
Mr Happy!
Seriously the best paint remover we have found! I have passed this on to other local cleaners in the area as well. It is a bit spendy, but it works and will go a long way. We will never be without it at this point.
Quest Graffiti Gone in a spray can
http://www.logisticssupply.com/Facility_Maintenance/Quest_Chemical/Cleaning_Aids/221001QC
Mark Saiger
boazcan
Member
Did I miss the after picture?
Wasn't one. He said earlier it didn't all come out, but the customer was still happy so...
Russ T.
Supportive Member
Acetone, and I've had really good luck with Certified chems POG.
http://www.nilodor.com/OnlineCatalog/D_3_P_O_G__Spotter-details.aspx
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Mardie
Member
Ya I got a whole bunch of magic potions that I would not give 2 cents for LOL It does seem weird that so many people are always looking for something that works or is the best at what it is designed for.
Larry Cobb
Member
Saiger" data-source="post: 4253825" class="bbCodeBlock bbCodeBlock--expandable bbCodeBlock--quote js-expandWatch">
Mark;
We sell a grafitti remover in an aerosol also (~$8).
It is similar to the All-Solv I recommended above.
It works well on Chinese furniture stains, and some inks.
http://www.cobbcarpet.com/zen/index.php?main_page=product_info&cPath=69&products_id=2901
We do include it in our professional spotting kit.
Larry
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I am Impressed and see this as HUGE Character, can't wait to meet ya at MF : )
Get ya a chunck of carpet, some nail polish and go to town on it. After that post, I know your gonna win the next one.
There is simple stuff you can ususally pick up locally. Like Wink
Chris
G'day there Waldo.
I find I do better with paint using odourless mineral spirits or shellite. if it is just a few drops at the perimeter of the room where renovations have been handled carelessly I like to chip and scratch the pain from the fibres with my Leatherman pocket knife, then the removed bits just come up with the Kirby during vacuuming.
A little citrus and isopropyl alcohol in the pre-spray softens the remainder up pretty good.
Grant
hogjowl
Idiot™
My problem with stuff like this is the time involved. It can take quite awhile to completely remove stains like this. Once you tell a lady she's probably going to have to pay anywhere from $150 to $300 dollars to have it gone, and even then there's no guarantee, I can't see many people being willing to take that gamble.
And, I'm really not into spending a lot of time on a job, with a customer who may not be happy with the results, without getting paid my hourly rate.
And, I'm really not into spending a lot of time on a job, with a customer who may not be happy with the results, without getting paid my hourly rate.
Desk Jockey
Member
I agree, we've quoted $350.00 and called a crew in on a weekend.
Sent them out, they spent a 90-minutes working on it and the client was not thrilled with the 95% improvement. Green nail polish on white carpet, Looked pretty good from the pictures I saw but some people expect miracles even after we explain the limitations.
It's a no win situation. If we don't go out, they think we don't care. When we do go out and it isn't 100% they think they overpaid.
Sent them out, they spent a 90-minutes working on it and the client was not thrilled with the 95% improvement. Green nail polish on white carpet, Looked pretty good from the pictures I saw but some people expect miracles even after we explain the limitations.
It's a no win situation. If we don't go out, they think we don't care. When we do go out and it isn't 100% they think they overpaid.
Lonny
Supportive Member
- Joined
- Oct 2, 2008
- Messages
- 311
Amen to that. I had a lady spill out a fairly large bottle of blue tempura paint(no tempura does NOT mean temporary as she thought). I spent two hours on the crap, it never came out 100%, and she has never called back.
