I rank on the top for area rugs in my service area. I only clean in home when I am providing other services. Always tell the customer that this is not the recommended way to clean them....yada yada and do it for dirt cheap..25 a rug so expectations are very low.
I have been giving the business away to other carpet cleaners outside of my service area. One of the guys I have recently been giving them to extensive knowledge but not the fancy equipment. The other company has the fancy equipment but cheap's out on labor and the manager is a complete idiot (if she talks to the customers the way she just talked to me I would be horrified)(wrote this a hour go and just refered someone to them) I give out rons number and then as a secondary. But they usually call run.
Gave them referrals with no strings attached for 2 years then the one time I decided to middle they charged me 2.25 sqft to clean when they normally charge 2.75. The customer is a very good customer so I did not want ANYONE around them except me.
I would hate to give up my ranking by distcontinuing the advertised service.
What do you guys do that don't have the equipment to clean area rugs???
4 calls toaday. And when it warms up usually between 10-15. But my google placement has made me the go to guy for a service I don't provide. FML
I have been giving the business away to other carpet cleaners outside of my service area. One of the guys I have recently been giving them to extensive knowledge but not the fancy equipment. The other company has the fancy equipment but cheap's out on labor and the manager is a complete idiot (if she talks to the customers the way she just talked to me I would be horrified)(wrote this a hour go and just refered someone to them) I give out rons number and then as a secondary. But they usually call run.
Gave them referrals with no strings attached for 2 years then the one time I decided to middle they charged me 2.25 sqft to clean when they normally charge 2.75. The customer is a very good customer so I did not want ANYONE around them except me.
I would hate to give up my ranking by distcontinuing the advertised service.
What do you guys do that don't have the equipment to clean area rugs???
4 calls toaday. And when it warms up usually between 10-15. But my google placement has made me the go to guy for a service I don't provide. FML