dgargan said:Not to jump on a bashing wagon but i too have had issues with customers being put on hold. I even stopped my service with FC for a few months because of it. Not many of my customers or referral sources have my cell but I was getting calls to my cell on a regular basis because they were being put on hold so often when calling my office number. Made me wonder what the customers that don't have my cell did and how many of them were lost. I still get a few calls to my cell when they can't talk to anyone at the office number, but its rare now, but still happens. Seems mornings is the time it happens most. With me being on the east coast and FC on the west they have too few crs at 9am my time (6am theirs) I try to keep the phones until 10 or 11 when I can. Over all it's a great service with great crs's but I think they are stretched too thin.
your right on with the morning being the most busy time. we are on central time and i started keeping the phone when i could till 10 am our time.