Goomer
Member
3 and a half months and my Places listing has finally been restored.
The following is all my correspondence and changes during this issue.
It might help someone.
Make sure that if you email support for any follow-ups, that you "Reply" directly from a received email, so that the subject contains your identifying support case number.
It's interesting in my case, that although the reply to my last email said stated that there was nothing to be done, my listing was restored 2 days later.....hhhmmmm??
The "Circle" does not appear to effect rankings at all, even though it seems "circle" map markers show a little differently according to different area search terms, and different map views, as opposed to the "Balloons".
Google maps place hidden addressissue.
November 14 Received phone call……listing removed….”We currently do not support thislocation” on my dash..
November 17 Hid address and emailed support as directed. Received email response asfollows :
Thank you forcontacting Google. We may follow up if we need further information. Also, feelfree to respond to this email to clarify anything or give us additionalinformation.
Otherwise, weappreciate your patience while our team reviews and responds to inquiries inthe order they are received.
Once we'refinished investigating, someone from our team will get back to you with actionswe've taken and instructions for next steps.
Regards,
The GoogleTeam
December 4 Listing status changed to “Pending…..beingreviewed” on dash.
December 16 My listing shows as “Active” on my dash, but back to “We currently donot support this location”. Received following email:
Hi Frank,
Thank you forcontacting Google. Your Pelham Bay Carpet Cleaning listing was experiencingissues due to quality violations. Specifically it appears that you do not makecontact with customers at your physical location. If you don't conductface-to-face business at your location, you must select "Yes, thisbusiness serves customers at their locations" under the "ServiceAreas and Location Settings" section of your dashboard, and then selectthe "Do not show my business address on my Maps listing" option. Ifyour business serves customers at the customers' locations, you can add yourservice area(s) from your dashboard.
You can learnmore about service areas in the following article: http://support.google.com/places/bin/answer.py?answer=177103
Keeping yourlisting within the guidelines will ensure that your listing shows accurately onGoogle Maps. Check out the guidelines here: http://www.google.com/support/places/bin/answer.py?hl=en&answer=107528&ctx=cb&src=cb&cbid=-1qeq4rikeo6cp&cbrank=2.
At thisstage, we have queued your listing up for review. We don't have a concretetimeline which we can give for this. Your submission helps us keep track ofthis problem and we will be reviewing your listing. I'll also be following upwith you once your listing is reviewed.
Thanks foryour understanding and patience.
Best,
Nathan
The GoogleTeam”
January 11 Listing changed to “Pending.. being reviewed”
February 23 Emailed“Nathan” for update. Received response within 24 hours.
On 02/22/13 21:45:39"Frank Gg" <pelhambaycc@gmail.com> wrote:
Hi,
Can you PLEASE tell me ifthere has been any update to my listing review???
The original issue regardingmy address being hidden has been rectified many months ago, and my status isstuck in "Pending" Limbo again.
Any information and oradvice would be greatly appreciated.
Thank You
Hi Frank,
Thanks for your continuedpatience during this time. The teams arestill working hard to implement the correct fix to fully restore yourlisting. To explain, the issue was morecomplex than originally diagnosed but we still are working on it.
Unfortunately, I cannotgive an exact time of when this fix will be in place nor can I manuallyexpedite the process any faster.
We again appreciate yourunderstanding as we work to fix your dropped listing.
Best,
Nathan
The Google Team
February 25
HalleFookin’louia
Listing hasreturned in its original first page ranking including ALL reviews.
Dash STILLshows as “Pending” even though it is now showing.
Made minorchange to business hours and submitted in attempt to bump it live, and itworked now showing “Active”.
No picturesshowing when clicking “More Info” from map, although pics remain on edit page.
February 27
Hi Frank,
Thanks for your patience inwaiting for an update on your Pelham Bay Carpet Cleaning listing. We have somegood news for you: it looks like the technical issue has been resolved and yourlisting is now back up here https://plus.google.com/113315382870733295193/about
Please note that it maytake a few weeks for your dashboard status to change from "Pending"to "Active". However your listing is live on Maps. While the statusshows as pending, I recommend you search for your listings by searching on Mapsusing your business title and address.
A few things to keep inmind now:
-Please note that if you donot make in-person contact at your location and do not keep your addresshidden, you risk being removed from Google Maps. You can read more aboutservice areas and these policies at this link:http://support.google.com/places/bin/answer.py?answer=177103
-Reviews can sometimes bedropped during reconciliation of data issues such as this. We’re unfortunatelyunable to address each instance in which this occurs.
-Please note that sinceyour listing issues have recently been resolved, it may take several weeks foryour listing to display in some search results. Unfortunately, we are unable tomanually alter or affect your listing showing in search queries.
Thank you again for yourunderstanding and patience, and for using Google+ Local.
Best,
Nathan
The Google Team
The following is all my correspondence and changes during this issue.
It might help someone.
Make sure that if you email support for any follow-ups, that you "Reply" directly from a received email, so that the subject contains your identifying support case number.
It's interesting in my case, that although the reply to my last email said stated that there was nothing to be done, my listing was restored 2 days later.....hhhmmmm??
The "Circle" does not appear to effect rankings at all, even though it seems "circle" map markers show a little differently according to different area search terms, and different map views, as opposed to the "Balloons".
Google maps place hidden addressissue.
November 14 Received phone call……listing removed….”We currently do not support thislocation” on my dash..
November 17 Hid address and emailed support as directed. Received email response asfollows :
Thank you forcontacting Google. We may follow up if we need further information. Also, feelfree to respond to this email to clarify anything or give us additionalinformation.
Otherwise, weappreciate your patience while our team reviews and responds to inquiries inthe order they are received.
Once we'refinished investigating, someone from our team will get back to you with actionswe've taken and instructions for next steps.
Regards,
The GoogleTeam
December 4 Listing status changed to “Pending…..beingreviewed” on dash.
December 16 My listing shows as “Active” on my dash, but back to “We currently donot support this location”. Received following email:
Hi Frank,
Thank you forcontacting Google. Your Pelham Bay Carpet Cleaning listing was experiencingissues due to quality violations. Specifically it appears that you do not makecontact with customers at your physical location. If you don't conductface-to-face business at your location, you must select "Yes, thisbusiness serves customers at their locations" under the "ServiceAreas and Location Settings" section of your dashboard, and then selectthe "Do not show my business address on my Maps listing" option. Ifyour business serves customers at the customers' locations, you can add yourservice area(s) from your dashboard.
You can learnmore about service areas in the following article: http://support.google.com/places/bin/answer.py?answer=177103
Keeping yourlisting within the guidelines will ensure that your listing shows accurately onGoogle Maps. Check out the guidelines here: http://www.google.com/support/places/bin/answer.py?hl=en&answer=107528&ctx=cb&src=cb&cbid=-1qeq4rikeo6cp&cbrank=2.
At thisstage, we have queued your listing up for review. We don't have a concretetimeline which we can give for this. Your submission helps us keep track ofthis problem and we will be reviewing your listing. I'll also be following upwith you once your listing is reviewed.
Thanks foryour understanding and patience.
Best,
Nathan
The GoogleTeam”
January 11 Listing changed to “Pending.. being reviewed”
February 23 Emailed“Nathan” for update. Received response within 24 hours.
On 02/22/13 21:45:39"Frank Gg" <pelhambaycc@gmail.com> wrote:
Hi,
Can you PLEASE tell me ifthere has been any update to my listing review???
The original issue regardingmy address being hidden has been rectified many months ago, and my status isstuck in "Pending" Limbo again.
Any information and oradvice would be greatly appreciated.
Thank You
Hi Frank,
Thanks for your continuedpatience during this time. The teams arestill working hard to implement the correct fix to fully restore yourlisting. To explain, the issue was morecomplex than originally diagnosed but we still are working on it.
Unfortunately, I cannotgive an exact time of when this fix will be in place nor can I manuallyexpedite the process any faster.
We again appreciate yourunderstanding as we work to fix your dropped listing.
Best,
Nathan
The Google Team
February 25
HalleFookin’louia
Listing hasreturned in its original first page ranking including ALL reviews.
Dash STILLshows as “Pending” even though it is now showing.
Made minorchange to business hours and submitted in attempt to bump it live, and itworked now showing “Active”.
No picturesshowing when clicking “More Info” from map, although pics remain on edit page.
February 27
Hi Frank,
Thanks for your patience inwaiting for an update on your Pelham Bay Carpet Cleaning listing. We have somegood news for you: it looks like the technical issue has been resolved and yourlisting is now back up here https://plus.google.com/113315382870733295193/about
Please note that it maytake a few weeks for your dashboard status to change from "Pending"to "Active". However your listing is live on Maps. While the statusshows as pending, I recommend you search for your listings by searching on Mapsusing your business title and address.
A few things to keep inmind now:
-Please note that if you donot make in-person contact at your location and do not keep your addresshidden, you risk being removed from Google Maps. You can read more aboutservice areas and these policies at this link:http://support.google.com/places/bin/answer.py?answer=177103
-Reviews can sometimes bedropped during reconciliation of data issues such as this. We’re unfortunatelyunable to address each instance in which this occurs.
-Please note that sinceyour listing issues have recently been resolved, it may take several weeks foryour listing to display in some search results. Unfortunately, we are unable tomanually alter or affect your listing showing in search queries.
Thank you again for yourunderstanding and patience, and for using Google+ Local.
Best,
Nathan
The Google Team
