Yeah we got told today he isn't paying till the job is done but we started it about 6 weeks ago and was told to do a final over 3 weeks ago and they expect us to come reeclean it after 3 more weeks of repairs are done. We pushed and busted ass to meet the first deadline that didn't need to be done. We also charged an additional $500 for the poor painting job and other contractors doing shit work making it harder for us. That's what started it. No better way to get someone's attention than to bill them for the additional work.Right! We cut construction, whether floors, cleanup, or and when a general contractor was involved. They either want to pay after a draw, or worse, at the end of the project. Nope!!!!
I never again want one customer to be over 30% of our business.Ruh roh the dealership just let us go due to financial reasons. Our 2nd biggest account at $25,000 a year.
Might have to keep the new construction work a little longer.
Picked up a new custodial account starting tonight with carpet too.
This business can be brutal.
We did $165 last year. We could lose them both to hit 30 percent. Almost.
It's just not enough hourly for what we put into it. Then to add the attitudes and slow pay. And the being too tired all the time not focusing on better paying jobs.Now your getting smart. They just use you as a small financial source. Why bother? I don’t know why they don’t use temporary labor for that anyway, except they’d have to supervise em. I‘ve done it over the years and made money. Good ones paid in a timely manner, but it was hit and miss. Finally, came to the same conclusion as you have.
That is true and my largest and longest is huge to us. $250k annually. That concerned me for years and I lost sleep over it. Obviously, things could change overnight. However, they depend on us for Everything, and I do mean everything, that it would take a while to shake us lose. But, it also worked to our advantage to be able to carve out the niche we have. They provide running cash flow that most don’t have the ability to get. So, even during 08, we didn’t notice. Even during the lockdown, we were nervous, but not afraid.Its said that if you have a customer whose business represents 50% of your sales (not 30% in this case, to be clear), you don't have a customer, you have a business partner.
At that level, or even close to that level, you are so dependent on them that they can dictate your pricing, scheduling, payment arrangements, etc.