What do you mean by pretreatment? Is there something special that you guys do that you call pretreatment or is it just prespray??
If its just prespray, why would you charge for such a basic and needed step in cleaning? So your guys don't vacuum either? I never understand this- "pretreatment is extra"- kinda businesses.. Bait n switch. in my opinion.
You know what prespray means, I do, most on here do - most customers need a word that better translates into their understanding of what we do. We have found using pre-treat (ment) is more commonly understood.
It is not a truly needed step in at least 50% of the rooms we clean. First - We run modified Apex D's, 2.5 ttd, and modded Ti wands - and they clean extremely well. Secondly - we don't clean with a rinse. That's why it's not a needed step more often (not to start that debate).
So again - why build it in the price and make our 2x a year customers pay for it when it isn't needed?
We used to prevac - our market was flooded with one man shows running porty's, and 20 year old rigs - the market demanded the lowest price possible - we achieved lowering our costs in many ways, that was one of them. In our booking confirmation e-mails, customers are told to prevac very thoroughly. If we see a situation that calls for it, it happens, otherwise it's right into the cleaning. I don't know of a firm in my area that does it as a regular step (that's not using a cold water porty anyway).
And again - call it what you like, we spend about 15-20 minutes per call explaining our services and pricing prior to booking. Customers are more than well aware when they state moderate soil they may need pretreatment, and that plus rotary cleaning when they tell us they are heavily soiled.
We have a base price, and from there only what is needed is recommended, sold, performed and paid for. A higher level cleaning that requires more work and chems is more time and materials - and that is what we all sell here.